Senior Field Service Manager - Commercial Refrigeration

FM & HVAC Recruitment Inc

San Francisco (CA)

On-site

USD 110,000 - 190,000

Full time

4 days ago

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Benefits offered by this job

Competitive Salary

Annual Bonuses

Stock / Share Options

Job summary

FM & HVAC Recruitment Inc. seeks an experienced Service Manager to oversee a team of field technicians delivering commercial refrigeration service across convenience stores, restaurants, and retail sites.

The role combines hands-on leadership with technical troubleshooting and strong customer relationship management. The ideal candidate will lead field operations, ensure safe and efficient work, and support technician development while focusing on Northern California with growth potential across

Qualifications

Proven experience in commercial refrigeration service and leadership roles.
Strong troubleshooting skills for complex refrigeration issues.
Excellent communication and people-management abilities.
Willingness to visit job sites and work hands-on with technicians.

Responsibilities

Monitor daily service activity, technician progress, and dispatch coordination.
Provide hands-on troubleshooting support to technicians by phone and on-site.
Visit technicians and customers to review work quality and provide coaching.
Build strong customer relationships and maintain high satisfaction levels.
Assist with quotations and cost control when repairs exceed NTE limits.
Support preventive maintenance scope development and service requirements.
Help recruit and develop technicians and support career progression.
Participate in team meetings and identify improvements in service quality and efficiency.