Regional Quality Manager - W&L | 3PL

Iron Mountain; San Francisco (CA); Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Health and dental benefits

Paid time off

401(k) with company match

Employee Stock Purchase Program

Tuition reimbursement

Job summary

Iron Mountain seeks a Regional Quality Manager to lead the quality program across its warehousing and logistics network. You will standardize the Quality Management System across regional distribution and fulfillment centers, conduct audits, and deploy 5S and continuous improvement initiatives.

You will partner with clients and internal stakeholders during onboarding and reviews, lead RCA investigations, and drive CAPA actions while tracking KPIs. Significant travel is required to multiple sites.

Qualifications

• Experience leading regional quality initiatives in warehousing/logistics.
• Strong knowledge of QMS, CAPA, RCCA and 5S methodologies.
• Proven ability to drive continuous improvement and connect process changes to business outcomes.

Responsibilities

• Lead the regional Quality Management System across distribution and fulfillment centers.
• Conduct regular internal audits and readiness checks, ensure 5S compliance.
• Serve as client-facing quality liaison during onboarding, RBIs, and audits.
• Investigate client complaints and shipping issues using RCCA and implement CAPA.
• Monitor KPIs and drive cross-functional improvements across sites.

Skills

Quality management

Multi-site leadership

Client-facing

Root cause analysis

Lean Six Sigma

Project management

Education

Bachelor’s or Master’s in Supply Chain

Engineering

Business

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Iron Mountain is seeking a skilled and experienced Regional Quality Manager to join our Warehousing & Logistics Operations team. In this role, you will be responsible for leading, standardizing, and elevating quality assurance systems across our regional Third-Party Logistics (3PL) warehouse and fulfillment network, as well as supporting the launch of new business operations.

You will join a dedicated operational leadership team that reports directly to the North America Operations Director, focusing on building a culture of continuous improvement, supporting client partnerships, and empowering frontline leadership across our distribution network.

Drive Regional Quality & Operational Excellence: Implement, monitor, and standardize the Quality Management System (QMS) across all regional distribution and fulfillment centers, conducting regular internal audits, operational readiness checks, and 5S (Sort, Set in order, Shine, Standardize, Sustain) compliance reviews.

Collaborate with Stakeholders & Clients: Act as the primary regional quality liaison for clients during onboarding, regular business reviews, and external audits, partnering cross-functionally to align continuous improvement strategies with client and business priorities.

Ensure Compliance & Root Cause Resolution: Lead rigorous investigations into client complaints, shipping errors, mispicks, and inventory discrepancies using Root Cause Corrective Analysis (RCCA) to execute robust Corrective and Preventive Actions (CAPA) while monitoring key performance indicators (KPIs).

• Strong knowledge of Quality Management Systems (QMS), facility launch support, inventory integrity standards, and Lean Six Sigma methodologies (such as Kaizen facilitation, 8D, 5 Whys, and Fishbone root-cause tools).
• Proven ability in multi-site quality leadership, client-facing stakeholder management, continuous process transformation, and financial acumen to connect process improvements directly to business outcomes.
• Bachelor’s or Master’s Degree in Supply Chain, Engineering, Business, or a related field; Lean Six Sigma (Green Belt or Black Belt) or Project Management Professional (PMP) certifications are highly preferred.

Remote role with 50-75% travel across regional facility sites.

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (with flexible availability as required).

• Immediate Coverage: Full Health and Dental Benefits starting on your first day of employment.
• Paid Time Off: Two weeks of paid vacation, seven paid holidays, plus accrued sick pay.
• Financial Wellness: 401(k) with company match and an Employee Stock Purchase Program.
• Professional Growth: Opportunities for continuous learning and career advancement, including Tuition Reimbursement.
• Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Operations Group