Operations Manager (Monday - Friday)(6:00AM - 5:00PM)

Iron Mountain Incorporated; Victorville (CA); On-site; USD 93,000 - 125,000; Full time

Job summary

Iron Mountain Incorporated is seeking an Operations Manager to oversee day-to-day 3PL warehousing, transportation, order fulfilment, and inventory management. The role may expand to multiple sites regionally and requires strong communication and problem-solving skills.

The candidate should have extensive warehouse/logistics leadership experience, a track record of meeting KPIs, and experience with client relationships, budgeting, and P&L oversight.

Qualifications

• Minimum 5–10 years in warehouse or logistics leadership with ecommerce experience.
• Proven track record delivering KPIs and leading large teams.
• Experience in customer relationship management and budgeting.
• Proficient in WMS and data analysis.

Responsibilities

• Lead and develop large teams across warehousing, transportation, and order fulfilment.
• Oversee inventory control, order processing, and logistics to meet client expectations.
• Analyze performance metrics and drive improvements using data.
• Implement process improvements and manage risk, safety, and compliance.
• Provide financial oversight including budgeting and P&L responsibility.

Skills

Leadership

Team management

KPI management

Customer relationship management

Financial oversight

WMS

Conflict resolution

Adaptability to temperatures

Physical stamina

Weekend availability

Education

CSCP or CLTD certification

Lean Six Sigma

PMP

CPSM

Tools

WMS software

Microsoft Excel

Data analysis tools

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Operations Manager

The Operations Manager will oversee the day-to-day operations of the 3PL business, including warehousing, transportation, order fulfillment, and inventory management. This may require and develop into multiple site responsibility on a regional level. Requires excellent communication skills and the ability to independently evaluate and problem solve during the course of the day. Reports directly to the Operations Director.

Key Duties and Responsibilities

• Leadership & Team Management: Strong ability to lead, motivate, and develop large teams, including operations managers, warehouse staff, drivers, and customer service teams.
• Operational Management: Command day-to-day operations—inventory control, order fulfillment, logistics—ensuring nothing falls through the cracks.
• Data Analysis & Reporting: Ability to analyze key performance metrics, provide insights, and drive improvements based on data.
• Process Improvement: Familiarity with process improvement methodologies like Lean, Six Sigma, or Kaizen to optimize workflows and reduce inefficiencies.
• Risk Management: Knowledge of managing operational risks, compliance, and safety regulations, especially in transport and warehousing.
• Financial oversight: Manage P&L for the operations unit, ensuring profitability while meeting client expectations.

Minimum Requirements

• Minimum of 5-10 years in warehouse or logistics leadership, with specific experience in warehouse fulfillment or e-commerce management involving onsite ordering, picking, packing, and shipping, with at least 5 years in a managerial or leadership role.
• Proven track record of leading teams, managing complex operations, and meeting key performance indicators (KPIs) in a logistics or supply chain environment.
• Experience in customer relationship management, including managing client expectations and satisfaction.
• Financial Acumen Experience in financial oversight, including budgeting, P&L responsibility, and cost management.
• Proficient in using Warehouse Management Systems (WMS).
• Strong skills in resolving conflicts and managing team dynamics.
• Ability to work in an environment with frequently changing temperatures.
• Capable of lifting at least 40 lbs; weight may vary based on facility requirements.
• Frequent walking, carrying, reaching, standing, and stooping.
• Willingness to work flexible hours, including weekends as needed.
• Comfortable working in environments with varying noise levels, including loud conditions.

Preferred Bachelors/Masters Degree Certified Supply Chain Professional (CSCP) or Certified in Logistics, Transportation, and Distribution (CLTD) from APICS

• Lean Six Sigma (Green Belt, Black Belt).
• Project Management Professional (PMP).
• Certified Professional in Supply Management (CPSM).
• Transportation and Logistics Certifications Hands-on experience in supply chain management, inventory control, and order fulfillment at scale.

Reasonably expected salary range: $93,400.00 - $124,500.00 Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’s assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.