Regional Program Director — Mental Health Leadership

Health Connect America; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

Job summary

Health Connect America in the United States seeks a Senior Program Director to oversee regional service delivery, program administration, and operational support, ensuring high-quality, client-centered care in compliance with accreditation and regulatory standards.

You will mentor Program Directors, supervise clinical leadership, manage budgets and staff development, and collaborate with partners to strengthen program impact and engagement.

Qualifications

• Bachelor’s Degree in a human services field, such as Social Work, Psychology, Counseling, Sociology, or Criminal Justice.
• Minimum of 5 years' experience in a community-based mental health setting working with children and families, including at least 2 years in a supervisory role.

Responsibilities

• Lead the development and execution of regional programs, ensuring efficiency and compliance with state and accreditation requirements.
• Supervise leadership staff, including Clinical Supervisors and Program Supervisors, to ensure strong leadership, effective staffing, and high-quality service delivery for direct care teams.
• Provide direct oversight or mentorship to other Program Directors to ensure consistency, collaboration, and alignment across programs.
• Oversee caseload management, scheduling, and workload distribution to optimize service capacity.
• Serve as a liaison with referring agencies and funding sources, ensuring timely referrals and service coordination.
• Monitor and ensure timely, accurate clinical documentation to meet compliance and billing standards.
• Oversee client authorization processes, including pre-authorizations, concurrent reviews, and discharge planning.
• Oversee program support staff, ensuring efficient administrative operations.
• Oversee payroll, onboarding processes, and personnel file management, ensuring regulatory compliance.
• Maintain accurate financial and operational records, including program budgets, billing, and financial documentation.
• Ensure completion of new hire onboarding and ongoing compliance with HR and training standards.
• Foster a positive, supportive work culture that promotes staff engagement and retention.
• Provide staff with mentorship, coaching, and performance oversight.
• Conduct staff meetings, training sessions, and professional development initiatives.
• Implement employee recognition and engagement strategies to improve workplace morale.
• Identify leadership development opportunities for staff and support career growth pathways.
• Assist in developing the annual program budget and monitor financial performance.
• Track program KPIs, including service utilization, staff performance, and compliance metrics.
• Implement continuous quality improvement initiatives to enhance service effectiveness.
• Maintain strong relationships with community partners, referral agencies, and regulatory bodies.
• Represent the organization in regional meetings, audits, and compliance reviews.
• Advocate for program visibility and participate in outreach and community engagement efforts.
• Ensure compliance with all state licensing requirements, accreditation (COA) standards, and payer regulations.
• Identify and address potential risks in service delivery and operations.
• Oversee crisis response planning and ensure team members are equipped to handle emergencies effectively.

Skills

Leadership

Mentorship

Staff development

Coaching

Training

Communication

Education

Bachelor’s Degree in a human services field

Job description

Health Connect America in the United States seeks a Senior Program Director to oversee regional service delivery, program administration, and operational support, ensuring high-quality, client-centered care in compliance with accreditation and regulatory standards.

You will mentor Program Directors, supervise clinical leadership, manage budgets and staff development, and collaborate with partners to strengthen program impact and engagement.