Senior Program Director

Health Connect America; Kissimmee (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical, dental, vision

Health Savings Account

401(k)

Employee Assistance Program (EAP)

Job summary

Health Connect America, a leading provider of mental and behavioral health services, seeks a Senior Program Director to oversee regional service delivery and program administration. You will lead staff development, mentor Program Directors, and ensure operations align with accreditation standards.

The role emphasizes client-centered care, staff engagement, and collaboration across programs, with responsibility for budgeting, KPIs, and compliance.

Qualifications

• Bachelor's Degree in a human services field or equivalent (Social Work, Psychology, Counseling, Sociology, etc.).
• Minimum 5 years' experience in a community-based mental health setting with children and families, including at least 2 years in a supervisory role.

Responsibilities

• Oversee regional program delivery and ensure compliance with accreditation and regulatory standards.
• Supervise and mentor senior staff including Clinical Supervisors and Program Supervisors.
• Oversee caseload management, scheduling, and workload distribution for service capacity.
• Coordinate with referring agencies and funding sources for timely referrals and service coordination.
• Monitor clinical documentation, authorizations, and billing processes for accuracy.
• Lead administrative operations including payroll, onboarding, and HR/training standards.
• Drive staff engagement, coaching, and professional development initiatives.
• Track program KPIs, budgets, and financial documentation; support continuous quality improvement.

Skills

Leadership

Staff development

Program governance

Compliance

Budgeting

Stakeholder engagement

Education

Bachelor's degree in human services fields

Job description

Join Our Impactful Team at Health Connect America!

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver.

We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership.

When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.

Our Brands

The Senior Program Director is responsible for overseeing service delivery, program administration, and operational support within a designated region. This role ensures the delivery of high-quality, client-centered services in compliance with accreditation and regulatory standards. In addition to managing day-to-day program operations and leading staff development initiatives, the Senior Program Director provides mentorship and/or direct oversight to Program Directors, supporting consistency, collaboration, and excellence across programs. This position serves as a critical link between operations and service execution, while also supervising administrative teams and driving employee engagement efforts.

Essential Duties & Responsibilities

Program & Service Delivery Oversight

• Lead the development and execution of regional programs, ensuring efficiency and compliance with state and accreditation requirements.
• Supervise leadership staff, including Clinical Supervisors and Program Supervisors, to ensure strong leadership, effective staffing, and high-quality service delivery for direct care teams.
• Provide direct oversight or mentorship to other Program Directors to ensure consistency, collaboration, and alignment across programs.
• Oversee caseload management, scheduling, and workload distribution to optimize service capacity.
• Serve as a liaison with referring agencies and funding sources, ensuring timely referrals and service coordination.
• Monitor and ensure timely, accurate clinical documentation to meet compliance and billing standards.
• Oversee client authorization processes, including pre-authorizations, concurrent reviews, and discharge planning.

Administrative Leadership & Operational Support

• Oversee program support staff, ensuring efficient administrative operations.
• Oversee payroll, onboarding processes, and personnel file management, ensuring regulatory compliance.
• Maintain accurate financial and operational records, including program budgets, billing, and financial documentation.
• Ensure completion of new hire onboarding and ongoing compliance with HR and training standards.

Employee Engagement & Staff Development

• Foster a positive, supportive work culture that promotes staff engagement and retention.
• Provide staff with mentorship, coaching, and performance oversight.
• Conduct staff meetings, training sessions, and professional development initiatives.
• Implement employee recognition and engagement strategies to improve workplace morale.
• Identify leadership development opportunities for staff and support career growth pathways.

Financial & Performance Management

• Assist in developing the annual program budget and monitor financial performance.
• Track program KPIs, including service utilization, staff performance, and compliance metrics.
• Implement continuous quality improvement initiatives to enhance service effectiveness.

Stakeholder & Community Engagement

• Maintain strong relationships with community partners, referral agencies, and regulatory bodies.
• Represent the organization in regional meetings, audits, and compliance reviews.
• Advocate for program visibility and participate in outreach and community engagement efforts.

Risk Management & Compliance

• Ensure compliance with all state licensing requirements, accreditation (COA) standards, and payer regulations.
• Identify and address potential risks in service delivery and operations.
• Oversee crisis response planning and ensure team members are equipped to handle emergencies effectively.
• Bachelor's Degree in a human services field, such as Social Work, Psychology, Counseling, Sociology, or Criminal Justice, focusing on mental health services.
• Minimum of 5 years' experience in a community-based mental health setting working with children and families, including at least 2 years in a supervisory role.

Be Well with HCA

• We recognize the importance of self-care and work/life balance.
• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.
• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.
• Additional benefits include
• Access to a Health Navigator
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• 401(k) Retirement Plan
• Benefits Hub
• Tickets at Work

Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team.

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters