Regional Ops Leader: Drive Performance & Growth

Crossroads Courier; Phoenix (AZ); On-site; USD 90,000 - 140,000; Full time

Job summary

Crossroads Courier is seeking a Regional Operations Manager to lead multiple locations, coach managers, and drive operational excellence. This remote-friendly role requires coordinating with station leaders, drivers, and executives to improve service levels, profitability, and employee engagement.

You will analyse metrics, establish KPIs, and guide budgeting and forecasting while supporting growth and safety initiatives across the region.

Qualifications

• Experience leading managers and frontline employees.
• Strong communication and relationship-building skills.
• Track record of improving operational performance.
• Experience using metrics to drive accountability and decision-making.
• Ability to coach, mentor, and develop teams.
• Strong problem-solving and decision-making skills.
• Financial acumen with the ability to understand P&L performance.
• Ability to balance strategic priorities with day-to-day operational execution.

Responsibilities

• Lead and support multiple operations locations
• Develop, coach, and hold managers accountable
• Improve on-time performance, service levels, and customer satisfaction
• Analyze operational and financial metrics to identify opportunities for improvement
• Drive process improvements that increase efficiency and scalability
• Partner with Customer Experience, Sales, and Finance leadership
• Improve employee engagement, retention, and accountability
• Establish meaningful KPIs, scorecards, and reporting
• Participate in budgeting, planning, and operational forecasting
• Help create a culture of safety, service, and continuous improvement

Skills

Leadership

Communication

Operational performance

Metrics-driven

Coaching & development

Problem solving

Financial acumen

Strategic vs tactical

Job description

Crossroads Courier is seeking a Regional Operations Manager to lead multiple locations, coach managers, and drive operational excellence. This remote-friendly role requires coordinating with station leaders, drivers, and executives to improve service levels, profitability, and employee engagement.

You will analyse metrics, establish KPIs, and guide budgeting and forecasting while supporting growth and safety initiatives across the region.