Regional Operations Performance Supervisor

Heytea; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Heytea is seeking an Area Operations Support Supervisor to drive execution of corporate initiatives, analyze regional performance, and improve efficiency across stores in the United States. The role partners with regional leadership and cross-functional teams to ensure data-driven decisions and consistent standards.

You will monitor initiatives, manage product launches, oversee inventory and labor analytics, prepare margin reports, and coordinate meetings.

Qualifications

• Bachelor’s degree in a relevant field and 3+ years in operations or supply chain roles.
• Fluency in English and Mandarin Chinese with strong communication skills.
• Strong data analysis and reporting capabilities (weekly/monthly).
• Experience leading cross-functional projects and regional initiatives.
• Willingness to travel within the region (domestic).

Responsibilities

• Track regional operational initiatives and quarterly corporate programs.
• Analyze regional data to support strategy execution.
• Identify gaps and improvement opportunities via data and feedback.
• Collaborate with cross-functional stakeholders to implement solutions.
• Coordinate pre-launch readiness and training support for new products.
• Monitor post-launch performance and optimize strategies.
• Support regional inventory tracking and reporting.
• Monitor labor hours and workforce utilization; analyze productivity.
• Prepare and deliver weekly and monthly gross margin reports; identify variances.
• Organize regional operations meetings and document clear minutes.
• Manage system access and updates to operating hours on platforms.
• Assist in supplier and policy compliance documentation.

Skills

English fluency

Mandarin Chinese fluency

Excel

Google Sheets

Education

Bachelor’s degree

Tools

Excel

Google Sheets

Job description

Heytea is seeking an Area Operations Support Supervisor to drive execution of corporate initiatives, analyze regional performance, and improve efficiency across stores in the United States. The role partners with regional leadership and cross-functional teams to ensure data-driven decisions and consistent standards.

You will monitor initiatives, manage product launches, oversee inventory and labor analytics, prepare margin reports, and coordinate meetings.