Operations Support Supervisor

heytea; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Heytea is seeking an Area Operations Support Supervisor to drive execution of corporate initiatives, analyze regional performance, and improve efficiency across stores in the United States. The role partners with regional leadership and cross-functional teams to ensure data-driven decisions and consistent standards.

You will monitor initiatives, manage product launches, oversee inventory and labor analytics, prepare margin reports, and coordinate meetings.

Qualifications

• Bachelor’s degree in a relevant field and 3+ years in operations or supply chain roles.
• Fluency in English and Mandarin Chinese with strong communication skills.
• Strong data analysis and reporting capabilities (weekly/monthly).
• Experience leading cross-functional projects and regional initiatives.
• Willingness to travel within the region (domestic).

Responsibilities

• Track regional operational initiatives and quarterly corporate programs.
• Analyze regional data to support strategy execution.
• Identify gaps and improvement opportunities via data and feedback.
• Collaborate with cross-functional stakeholders to implement solutions.
• Coordinate pre-launch readiness and training support for new products.
• Monitor post-launch performance and optimize strategies.
• Support regional inventory tracking and reporting.
• Monitor labor hours and workforce utilization; analyze productivity.
• Prepare and deliver weekly and monthly gross margin reports; identify variances.
• Organize regional operations meetings and document clear minutes.
• Manage system access and updates to operating hours on platforms.
• Assist in supplier and policy compliance documentation.

Skills

English fluency

Mandarin Chinese fluency

Excel

Google Sheets

Education

Bachelor’s degree

Tools

Excel

Google Sheets

Job description

The Area Operations Support Supervisor plays a critical role in supporting regional store operations by driving execution of corporate initiatives, analyzing operational performance, and improving efficiency across stores. This role partners closely with regional operations leadership and cross-functional teams to ensure operational excellence, data-driven decision-making, and consistent execution of company standards.

Key Responsibilities

Operational Initiatives Execution & Performance Diagnostics

• Track and monitor the execution of regional operational initiatives and corporate programs on a quarterly basis
• Collect, consolidate, and analyze operational data to ensure effective implementation of company strategies at the regional level
• Identify operational gaps, risks, and improvement opportunities through data analysis and store feedback
• Develop actionable solutions tailored to local market conditions and drive execution with cross-functional stakeholders

New Product Launch & Campaign Management

• Coordinate pre-launch readiness for new products, including materials preparation, training support, and system setup
• Monitor post-launch performance and conduct data-driven reviews to optimize future product and promotional strategies

Inventory & Materials Management

• Support regional inventory tracking and reporting processes
• Maintain and monitor locally sourced materials and supplier-related information
• Provide insights and recommendations to improve supply chain efficiency and operational effectiveness
• Assist in monitoring labor hours and workforce utilization across the region
• Analyze labor efficiency metrics (e.g., labor cost, productivity) and provide actionable insights to operations leadership
• Support initiatives aimed at optimizing labor allocation while maintaining operational standards

Financial & Margin Analysis (P&L Support)

• Prepare and deliver weekly and monthly gross margin reports for the region
• Monitor financial performance, identify variances, and partner with operations to implement corrective actions
• Maintain and enhance margin calculation tools to support franchise/partner store financial management capabilities

Meeting Coordination & Execution Follow-Up

• Organize and facilitate regional operations meetings
• Prepare data and materials in advance and document clear meeting minutes
• Track follow-up actions to ensure accountability and completion of key initiatives

Systems & Operational Infrastructure Management

• Manage system access and permissions based on business needs to ensure data accuracy and security
• Coordinate updates to operating hours across digital platforms (e.g., app, online ordering systems)
• Support store setup needs, including email account creation and maintenance of operational tracking tools

Partner Relations & Compliance Support

• Assist in managing partner/franchise compliance with company policies and operational standards
• Support documentation and communication related to policy violations, including issuance of formal notices
• Prepare and distribute periodic compliance summaries to maintain operational discipline and transparency

Cross-Functional Store Experience Program

• Organize and coordinate store immersion programs for corporate and support functions
• Enhance cross-functional understanding of store operations and improve collaboration between teams

Qualifications

• Education & Experience:

Bachelor’s degree or above; minimum of 3 years of experience in F&B operations, retail operations support, store management, or supply chain-related roles

Fluency in both English and Mandarin Chinese required, with strong written and verbal communication skills to collaborate with global headquarters and local teams

• Data & Analytical Skills:

Advanced proficiency in Excel or Google Sheets; ability to independently analyze data and generate actionable reports (weekly/monthly)

Strong analytical mindset with the ability to identify trends and recommend solutions

• Project Management:

Proven experience leading or supporting regional or cross-functional projects

Highly organized with strong attention to detail and execution discipline

• Mobility:

Valid U.S. driver’s license preferred; ability to travel within the region for store visits and meetings as needed

Work Environment & Expectations

• Requires strong cross-functional collaboration and adaptability
• Role may require periodic travel within different states