Regional Operations Manager - Join our talent pool now

SwiftX Inc.; Georgia; On-site; USD 80,000 - 100,000; Full time

Job summary

SwiftX Inc. is seeking an experienced operations leader to oversee DSPs, sorting centers, and fleet resources in a fast-paced environment in the United States. You will enforce safety standards, manage budgets and KPIs, and drive continuous improvement across all logistics processes.

The role requires hands-on leadership, strong data analysis, and the ability to coordinate cross-border activities with China and other international markets. Relocation within the U.S. may be required.

Qualifications

• 3+ years in warehouse operations, distribution, or logistics with hands-on team management.
• Strong understanding of warehouse workflows and last-mile operations.
• Experience with cross-border logistics or 3PL is a plus.
• Excellent data-driven decision making and KPI tracking.
• Fluent English; comfortable working cross-border US–China.
• Willingness to relocate within the United States.

Responsibilities

• Oversee DSPs and sorting center operations to meet standards and metrics.
• Implement OSHA safety standards and audits.
• Maintain records and generate reports on performance and compliance.
• Develop and monitor quality control and QA processes.
• Analyze data to drive continuous improvement across processes.
• Coordinate cross-border logistics between China and international markets.
• Manage budgets, costs, and KPIs for warehouse and delivery ops.
• Lead daily operational meetings and conduct team evaluations.
• Recruit, onboard, and manage DSP partners.
• Design and implement training programs to boost quality and efficiency.
• Oversee regional fleet operations and optimize utilization.
• Manage in-house and outsourced fleet resources.
• Continuously optimize pickup models, logistics processes, and resource planning.
• Collaborate with internal teams and external partners.
• Handle daily operational issues and respond quickly to emergencies.

Skills

Leadership

Data-driven

Analytical mindset

Communication skills

Hands-on operations

English proficiency

Relocation willingness

Job description

• Oversee and manage Delivery Service Providers (DSPs) and sorting center operations to ensure compliance with company standards and performance metrics.

• Implement and enforce OSHA safety standards, including regular safety drills and compliance audits.

• Maintain accurate records of warehouse operations and generate periodic reports on operational performance and compliance.

• Develop, implement, and continuously monitor quality control and quality assurance processes.

• Analyze operational performance data to drive continuous improvement and optimization across all processes.

• Coordinate cross-border logistics between China and international markets to ensure timely and efficient delivery.

• Manage budgets, control costs, and monitor key performance indicators (KPIs) for warehouse and delivery operations.

• Lead daily operational meetings and conduct team performance evaluations.

• Recruit, onboard, and manage relationships with DSP partners.

• Design and implement training programs to enhance service quality and operational efficiency.

• Oversee regional fleet operations, including task allocation, cost efficiency, and vehicle utilization optimization.

• Manage both in-house and outsourced fleet resources to maximize capacity and efficiency.

• Continuously optimize pickup models, logistics processes, and resource planning strategies.

• Collaborate with internal teams and external partners to ensure smooth and aligned operations.

• Handle daily operational issues and respond quickly to emergencies or unexpected situations.

• 3+ years of experience in warehouse operations, distribution, or logistics (e.g., parcel, fulfillment, or last-mile delivery), with hands-on team management experience.

• Strong understanding of warehouse workflows, including sorting, linehaul, and last-mile operations.

• Experience in cross-border logistics, parcel networks, third-party logistics (3PL), or e-commerce fulfillment is a plus.

• Comfortable working in a fast-paced, startup environment and willing to be hands‑on in operations.

• Strong analytical mindset with the ability to use data and KPIs to drive decision‑making.

• Highly responsive, with strong communication skills and a continuous improvement mindset.

• Proficient in English; ability to work in a cross‑border (U.S.–China) environment is preferred.

• Willingness to relocate within the United States as required

• 7 PTO days

• 5 Paid Sick Leave Days

• 6 Paid Holidays

• 401K Matching

• Medical insurance, Dental and Vision Insurance, STD/LTD

• Salary: 80k - 100k