Regional Operations Manager - DMV Leader & Trainer

State of South Carolina; South Carolina; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

Vacation leave 15 days

Sick leave 15 days

Paid holidays 13

State retirement plan

Deferred compensation

Employee assistance program

Job summary

State of South Carolina’s DMV is seeking an Assistant Regional Manager to lead branch operations and mentor teams across a statewide region. The role requires guiding policy implementation, ensuring customer service excellence, and coordinating training with relevant units.

The position involves travel throughout the Branch Services Region and statewide, including DMV Headquarters, with duties that support disaster response and uninterrupted DMV services.

Qualifications

• A bachelor's degree and relevant program experience; equivalent combination may be accepted with prior approval.
• Willingness to travel statewide to Branch Services Regions and DMV Headquarters.
• Ability to interpret and apply laws and procedures.

Responsibilities

• Assess branch office, contact center, mobile, and web operations and guide management on policies.
• Document branch activities and report to Regional Manager; monitor concerns and drive actions.
• Coordinate training with Examiner Training Unit and Organizational Change & Alignment.
• Resolve customer service, technology, compliance, and administrative issues; foster collaboration.
• Manage performance processes, expense claims, awards, and cart approvals for branches and relief examiners.
• Coordinate disaster response and statewide service continuity as needed.

Skills

Leadership

Policy interpretation

Training coordination

Customer service

Education

Bachelor's degree

Tools

MS Office

Job description

State of South Carolina’s DMV is seeking an Assistant Regional Manager to lead branch operations and mentor teams across a statewide region. The role requires guiding policy implementation, ensuring customer service excellence, and coordinating training with relevant units.

The position involves travel throughout the Branch Services Region and statewide, including DMV Headquarters, with duties that support disaster response and uninterrupted DMV services.