Program Manager II / Regional Manager - 193325

State of South Carolina; Blythewood (SC); Presencial; USD 100.000 - 101.000; Jornada completa

Descripción de la vacante

The State of South Carolina's DMV is hiring a Regional Manager to lead operations across multiple branches and support services. You will mentor teams, ensure policy adherence, and drive process improvements while coordinating training and cross-functional initiatives.

Travel within the Branch Services Region and across the state is required. A bachelor’s degree and management experience are essential, with a nationwide background check and SC driver's license.

Formación

• A bachelor's degree and relevant program management experience.
• Equivalent education and experience may be accepted with prior approval.
• Must complete a nationwide criminal background check including fingerprinting.
• Must possess a valid South Carolina driver’s license.

Responsabilidades

• Assess branch office, contact center, mobile, and web email operations and guide management teams.
• Identify training curriculum and coordinate with Examiner Training Unit and Organizational Change & Alignment.
• Resolve customer service, technology, compliance, and administrative issues across directorates.
• Process SuccessFactors, expense claims, regional award nominations, and approve shopping carts.
• Travel statewide to regions and DMV Headquarters as needed; participate in facilities planning.

Conocimientos

Management

Training

Policy interpretation

Mentoring

Travel

Team leadership

Communication

Problem solving

Educación

Bachelor's degree

Herramientas

SuccessFactors

Descripción del empleo

Job Responsibilities

Are you passionate about management? Are you able to work in a fast-paced environment and successfully navigate priorities? If so, we may have an amazing opportunity for you to join our team as a Regional Manager. Come discover your next exciting career with the SCDMV! Regional Managers not only lead the way in a result-oriented environment, but they also help mentor their team for success.

Employee will be required to travel throughout the assigned Branch Services Region and throughout the state as needed, to include DMV Headquarters located in Blythewood, SC.

This is an internal job posting for Current DMV Employees only

Responsibilities Of The Regional Manager

• Assess branch office, contact center, mobile, and web email operations, and performance by visiting offices to ensure adherence to policies/procedures. Provide guidance and support to branch office and contact center management teams with interpretation and implementation of policies/processes.
• Assists with identifying training curriculum and needs. Coordinates training with Examiner Training Unit and Organizational Change & Alignment.
• Coordinates with appropriate directorate to resolve customer service, technology, compliance, and administrative issues. Reports any issues or obstacles that could deter delivery of efficient customer service. Fosters and maintains collaborative relationships both internal and external to the agency to ensure call resolution, customer satisfaction, and improved processes.
• Responsible for processing SuccessFactors, expense claims, regional award nominations, and approving shopping carts for branch offices and relief examiners.
• Research (AAMVA, other states) to identify new technologies, programs, and procedures to improve customer, as well as coordinate with external agencies/stakeholders (i.e. counties) to resolve issues and improve customer service. Assists with facilities planning - maintenance and capital improvements.
• Any other duties as assigned by manager.

Minimum Requirements

• A bachelor's degree and relevant program management experience. An equivalent combination of education and relevant experience maybe accepted with prior approval.

Agency Requirements

• Must complete a nationwide criminal background check to include fingerprinting.
• Must possess a valid South Carolina driver’s license.
• Requires region wide travel throughout a Branch Services Region that includes the total number of Branch Offices assigned to the Region.

Additional Requirements

• Extensive knowledge of DMV Office policies and procedures, South Carolina motor vehicle laws and regulations and state employment procedures.
• Ability to interpret and apply rules and regulations, manage multiple tasks simultaneously and communicate effectively.
• Ability to design and organize office space and equipment for optimal usage and production.
• This management position reports directly to the Branch Services Officer with limited supervision.
• This position requires a self-motivated individual who can work independently as well as a team member and who exercises discretion and judgement in making sound decisions.
• Incumbent will work in a climate controlled office setting as well as attend management related workshops and meetings as necessary.
• The position will require statewide travel, is on call 24/7, and subject to working beyond normal schedule in order to complete job assignments or address emergency situations.

Preferred Qualifications

• A bachelor's degree with four (4) years management experience. An equivalent combination of education and relevant experience may be accepted with prior approval.

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

Benefits Program

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So, what are you waiting for?

We're excited to hear from everyone with the skills, experience, and passion to do a great job.

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

This position has a salary of $100,439 that is nonnegotiable. Will you accept this salary if offered this position? (Internal Candidates will retain performance retention increases in accordance with the agency pay policy).