Program Manager I / Assistant Regional Manager - 194434

State of South Carolina; South Carolina; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

Vacation leave 15 days

Sick leave 15 days

Paid holidays 13

State retirement plan

Deferred compensation

Employee assistance program

Job summary

State of South Carolina’s DMV is seeking an Assistant Regional Manager to lead branch operations and mentor teams across a statewide region. The role requires guiding policy implementation, ensuring customer service excellence, and coordinating training with relevant units.

The position involves travel throughout the Branch Services Region and statewide, including DMV Headquarters, with duties that support disaster response and uninterrupted DMV services.

Qualifications

• A bachelor's degree and relevant program experience; equivalent combination may be accepted with prior approval.
• Willingness to travel statewide to Branch Services Regions and DMV Headquarters.
• Ability to interpret and apply laws and procedures.

Responsibilities

• Assess branch office, contact center, mobile, and web operations and guide management on policies.
• Document branch activities and report to Regional Manager; monitor concerns and drive actions.
• Coordinate training with Examiner Training Unit and Organizational Change & Alignment.
• Resolve customer service, technology, compliance, and administrative issues; foster collaboration.
• Manage performance processes, expense claims, awards, and cart approvals for branches and relief examiners.
• Coordinate disaster response and statewide service continuity as needed.

Skills

Leadership

Policy interpretation

Training coordination

Customer service

Education

Bachelor's degree

Tools

MS Office

Job description

Are you passionate about management? Are you able to work in a fast-paced environment and successfully navigate priorities? If so, we may have an amazing opportunity for you to join our team as an Assistant Regional Manager. Come discover your next exciting career with the SCDMV! Assistant Regional Managers not only lead the way in a result-oriented environment, but they also help mentor their team for success.

Employee will be required to travel throughout the assigned Branch Services Region and throughout the state as needed, to include DMV Headquarters located in Blythewood, SC.

This is an internal job posting for Current DMV Employees only.

Responsibilities of the Assistant Regional Manager

• Assess branch office, contact center, mobile, and web email operations, and performance by visiting offices to ensure adherence to policies/procedures. Provide guidance and support to branch office management teams with interpretation and implementation of policies/processes.
• Maintains accurate, complete, and timely documentation of branch office activities, operational needs, performance, and areas requiring attention. Monitors and follows up on identified concerns to ensure appropriate action is taken and communicates relevant information, recommendations, and feedback to the Regional Manager in a timely manner. Ensures the Regional Manager remains informed of branch operations, staffing concerns, facility needs, and other matters that may impact operational efficiency, employee performance, and customer service.
• Assists with identifying training curriculum and needs. Coordinates training with Examiner Training Unit and Organizational Change & Alignment. Ensures that employees are ready to attend upcoming training and that all training requirements are completed within a specified timeframe.
• Coordinates with appropriate directorate to resolve customer service, technology, compliance, and administrative issues. Reports any issues or obstacles that could deter delivery of efficient customer service. Fosters and maintains collaborative relationships both internal and external to the agency to ensure call resolution, customer satisfaction, and improved processes.
• Responsible for processing and ensuring Branch Offices are completing the following task within a timely manner: Success Factor employee performance management, expense claims, regional award nominations, and shopping carts approvals for branch offices and relief examiners.
• Responsible for coordinating and providing uninterrupted DMV services in response to a disaster, emergency situation or in an under-served area of the state as needed.
• Any other duties as assigned by manager.

Minimum Requirements

• A bachelor's degree and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval.

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.
• Must possess a valid South Carolina driver’s license.
• Requires region wide travel throughout a Branch Services Region that includes the total number of Branch Offices assigned to the Region

Additional Requirements

• Ability to interpret and apply laws and procedures.
• Skill in planning, scheduling, directing and reviewing work of subordinates to provide excellent customer service.
• Ability to conduct meetings, interviews, and conferences, and must have computer skills.
• Ability to train and mentor branch management teams. Thorough knowledge of SCDMV policies and procedures, specifically related to the day-to- day operation of a Branch Office.
• Ability to deploy Mobile Operations.
• Ability to communicate, interact, and transfers skills to managers and subordinates.
• Excellent customer service skills with internal and external customers.
• This management position reports directly to the Regional Manager under limited supervision.
• This position requires a self-motivated individual who can work independently as well as a team member and who exercises discretion and judgement in making sound decisions.
• Incumbent will work in a climate-controlled office setting as well as attend management related workshops and meetings as necessary.
• The position will require statewide travel, is on call 24/7, and subject to working beyond normal schedule in order to complete job assignments or address emergency situations.

Preferred Qualifications

• A bachelor's degree and two (2) years relevant experience.

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So, what are you waiting for?

We’re excited to hear from everyone with the skills, experience, and passion to do a great job.

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.