Regional Operations Leader: Multi-Location Impact

IES Residential

Cincinnati (OH)

On-site

USD 90,000 - 150,000

Full time

6 days ago

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Benefits offered by this job

Competitive pay

401K with employer match

Paid time off

Life insurance

Medical coverage with prescription

Dental and vision plans

Long-term disability (optional)

Disability, accident, critical illness

Pet coverage

Job summary

IES Residential seeks a Regional Operations Manager to oversee installation, service, maintenance, and project execution across multiple branches in the assigned region, including Cincinnati, OH. The role partners with branch leadership, field teams and project managers to drive safety, efficiency, profitability and exceptional customer service while supporting growth initiatives.

Travel required to support projects; you will develop robust processes, monitor performance metrics, budgets, and

Qualifications

Strong knowledge of operations, installation practices, service procedures, and industry standards.
Leadership, organizational, and operational management skills.
Excellent verbal, written, and interpersonal communication abilities.
Ability to manage multiple locations, teams, projects, and priorities in a fast-paced environment.
Strong analytical, problem-solving, and decision-making skills.
Knowledge of safety standards, codes, and regulatory requirements.
Ability to develop and implement operational improvements and performance initiatives effectively.

Responsibilities

Oversee regional operations, including installation, service, maintenance, and project execution activities across multiple branches or locations.
Monitor operational performance metrics, productivity, project schedules, financial results, and customer satisfaction within the assigned region.
Collaborate with branch leadership, project managers, dispatch teams, and field supervisors to ensure operational efficiency and successful project completion.
Develop and implement operational procedures, workflows, and best practices to improve consistency, performance, and service quality across the region.
Support workforce planning, recruiting, training, mentoring, and development of operations personnel and leadership teams.
Review manpower allocation, scheduling, and operational resources to ensure projects and service work are completed safely, efficiently, and within budget.
Ensure compliance with company policies, codes, safety standards, and regulatory requirements.
Conduct field visits, operational audits, inspections, and performance evaluations throughout the region.
Assist with budgeting, forecasting, financial reporting, and cost control initiatives related to operations.
Identify operational challenges, service concerns, and process improvement opportunities and implement corrective actions as needed.
Build and maintain strong relationships with customers, vendors, subcontractors, and business partners.
Support customer service initiatives and assist in resolving escalated operational or service-related concerns.
Participate in leadership meetings and provide operational reporting, updates, and recommendations to executive leadership.
Maintain professionalism and represent the company positively within the industry and community.
Perform additional duties as assigned.