Regional Operations Leader - Growth & Quality

Insight Global; Dallas, Fort Worth (TX, TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Insight Global is seeking a senior facilities manager to oversee day-to-day services across all current and new accounts within their region. You will champion the company’s mission, lead by example, and drive high retention and satisfaction levels.

Responsibilities include managing staffing, budgeting, QA processes, and coordination of start-ups/close downs, with a focus on delivering consistent, high-quality service across multilingual environments.

Qualifications

• Oversees facilities services for multiple accounts across the region.
• Drives client retention and revenue growth objectives.
• Manages budgeting, scoring, and operational performance metrics.

Responsibilities

• Oversees day-to-day facilities services across all accounts.
• Champions mission and values in actions and words.
• Maintains compliance with CIMS and accreditation requirements.
• Ensures staffing levels meet account needs and service quality.
• Reviews accounts and prepares performance reviews with clients.

Skills

Facilities management

Client relations

Budget management

Leadership

Quality assurance

Tools

Kwante

Job description

Insight Global is seeking a senior facilities manager to oversee day-to-day services across all current and new accounts within their region. You will champion the company’s mission, lead by example, and drive high retention and satisfaction levels.

Responsibilities include managing staffing, budgeting, QA processes, and coordination of start-ups/close downs, with a focus on delivering consistent, high-quality service across multilingual environments.