Regional Operations Leader | ESOP, PTO & 401K Benefits

Bostonfam-D.b.a-Ashley-Furniture; Green Bay (WI); Presencial; USD 75 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee Stock Ownership Plan (ESOP)

Paid-Time Off

401K retirement plan with company lead

Resumo da oferta

BostonFAM in Green Bay, WI is seeking a Regional Operations Manager to oversee delivery and warehouse teams, ensuring safety, quality, efficiency, and exceptional customer service across the Fox Valley Market.

You will lead cross-functional teams, enforce FMCSA/DOT compliance, monitor routes, manage inventory, and drive continuous improvements while supporting employee development and cost-effective operations.

Qualificações

• High School Diploma required.
• 3+ years of experience in delivery operations management.
• Strong verbal and written communication skills.
• Excellent coaching, guiding, and employee development skills.
• Proficiency in Microsoft Office Suite.
• Effective interpersonal communication skills.
• The ability to lead and direct others to achieve expected results.
• Strong resource management skills, including the ability to optimize equipment, facilities, employees, methods, and materials.
• Effective time management and organizational skills.
• The ability to respond professionally to difficult employee situations and internal or external customer issues or inquiries.
• Strong attention to detail.
• The ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions.
• The ability to manage multiple tasks and demands effectively.
• A customer-centric mindset.
• The ability to actively participate in a team environment that fosters forward thinking, innovation, and creativity while meeting current and future business needs.

Responsabilidades

• Oversee the daily operations of delivery teams and warehouse teams ensuring safety, quality, efficiency, and exceptional customer service.
• Ensure compliance with company policies and FMCSA/DOT guidelines for commercial motor vehicle operations.
• Continuously monitor delivery routes to maximize efficiency, address opportunities as they arise, and maintain strong on-time performance.
• Investigate delivery-related incidents, including property damage, vehicle accidents, and injuries, and implement appropriate corrective actions.
• Maintain accurate inventory records by auditing compliance with established processes.
• Ensure compliance with safety and quality regulations, including proper handling of products.
• Ensure delivery trucks and service vehicles are serviced at appropriate intervals and maintained in clean condition, both internally and externally.
• Work closely with Fleet Maintenance to ensure vehicles remain compliant with DOT inspection requirements.
• Train and develop employees by providing guidance on safety, quality standards, operational procedures, and customer interactions.
• Collaborate with Customer Experience, Sales, Purchasing, and Operations to ensure seamless operations and customer satisfaction.
• Make recommendations to the VP of Operations regarding programs and initiatives that improve operational performance.
• Develop and direct programs designed to maintain cost-effective operations.
• Track and report key performance metrics for delivery, furniture service, and store warehouse operations.
• Promote new methods and processes to reduce damage to products, equipment, and facilities.
• Conduct team and departmental meetings to ensure employees understand departmental issues and remain aligned with company goals and objectives.
• Identify and recommend improvements outside of the Regional Operations Manager's direct area of influence.
• Participate in daily operational meetings.
• Participate in daily cross-departmental meetings.
• Facilitate recurring team and departmental meetings.

Conhecimentos

Verbal and written communication

Coaching

Leadership

Time management

Organizational skills

Customer focus

Teamwork

Problem solving

Resource management

Safety awareness

Formação académica

High school diploma

Ferramentas

Microsoft Office

PIV license

Descrição da oferta de emprego

BostonFAM in Green Bay, WI is seeking a Regional Operations Manager to oversee delivery and warehouse teams, ensuring safety, quality, efficiency, and exceptional customer service across the Fox Valley Market.

You will lead cross-functional teams, enforce FMCSA/DOT compliance, monitor routes, manage inventory, and drive continuous improvements while supporting employee development and cost-effective operations.