Local Operations Manager

Ultipro; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus up to 8% of salary

Health, dental, vision insurance

Health Savings Account contributions

Short-term disability

Long-term disability

401k with company match

Paid time off and holidays

Ongoing training and development

Job summary

Paper Transport is seeking a local operations manager to lead a diverse group of drivers and manage customer relationships. You will monitor safe, effective, and value-added support for our customers, drivers, and onsite team in Houston.

Responsibilities include daily collaboration with customers, safety coaching, load plan adjustments, and clear communication with drivers. A focus on FMCSA hours of service, feedback to the operations team, and ongoing development is required.

Qualifications

• Minimum high school diploma or equivalent.
• 2-3 years transportation/leadership experience a plus.

Responsibilities

• Collaborate with customers daily to address issues and ensure overall success.
• Oversee safety for drivers and onsite team; address issues with warnings, probation, or termination as needed.
• Adjust dispatched loads based on finalized customer load plan.
• Communicate with drivers via PS Tablet and phone.
• Build strong relationships among coordinators, drivers and management.

Skills

Leadership

Customer relationships

Safety focus

Driver coaching

Communication

Education

High School Diploma or equivalent

Job description

Are you a strong, adaptable leader with experience managing dedicated accounts? We are looking for a manager to lead a diverse group of drivers and manage customer relationship. The right candidate will be monitoring and overseeing the safe, effective, and value-added support for our customers, our drivers and onsite team.

Responsibilities as a local operations manager look like:

• Collaborate with customers daily to address issues and ensure overall success
• Work with Coordinator Team and drivers with safety as the focus. Address safety issues with drivers in a timely manner and respond with appropriate actions which may include warnings, probation, and possible termination.
• Be proficient in our systems and be able to adjust previously dispatched loads based on finalized customer load plan.
• Communicate timely and effectively both through PS Tablet and over the phone with drivers.
• Communicate with drivers and Local customers to meet expectations and on time service requirements.
• Build strong relationships between Coordinators, drivers and management. Provide feedback both positive and constructive to drivers.
• Work effectively with safety and maintenance teams to address issues and concerns regarding drivers and equipment.
• Coach drivers on performance issues to include poor trip planning, service exceptions, company policy violations, and communicating effectively.
• Provide feedback to operations manager regarding driver issues/concerns that are not improving or may need further intervention with either operations or safety.
• Monitor drivers Hours of Service to ensure they are running within FMCSA regs.
• Solicit drivers from other departments when necessary to cover Schedules

Education and Experience Requirements:

• Minimum of High School Diploma or equivalent required.
• Two to three years of transportation experience/ leadership experience a plus

• Excellent company culture with family-like work environment. (We wouldn't be who we are today without our employees!)
• Bonus plan eligibility, up to 8% of your salary
• Health, dental, and vision insurance
• Employer contributions to your Health Savings Account
• Short term disability and long term disability
• 401k Retirement Savings with company match
• Paid Time Off and company paid holidays
• Drive Your Wellbeing Program (third party nurse partner available at no cost to you)
• Employee Assistance Program
• Ongoing training and employee development opportunities

A Dedicated Transportation Partner of the Green Bay Packers

At Paper Transport, we're not just building careers, we're building community. As a Dedicated Transportation Partner of the Green Bay Packers, we bring the same passion, teamwork, and commitment to excellence on the road as the Packers do on the field. Join a team that's driving forward with purpose, pride, and a winning spirit.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.