Regional Operations Leader: Drive Efficiency & Quality

LX Pantos Americas; Duluth (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

LX Pantos America, the U.S. branch of LX Pantos, seeks a Regional Operations Manager to oversee hub and field operations across the United States. You will manage hub managers, drive KPI improvements, and lead cost-control initiatives to elevate service quality.

This leadership role requires 7–10+ years in logistics, a Bachelor’s (Master preferred), experience with WMS/TMS/ERP, and a proven ability to mentor teams, coordinate across HQ, and travel nationwide.

Qualifications

• 7–10+ years of management experience in logistics, supply chain, or distribution.
• Experience managing multiple hubs, warehouses, or sites.
• Bachelor’s degree in Supply Chain, Logistics, or related field (Master’s preferred).
• Experience with WMS, TMS, and ERP systems (SAP preferred).
• Experience in large appliance logistics, last-mile delivery, and installation is a plus.

Responsibilities

• Oversee hub managers and their teams across the region.
• Track and improve KPIs (On-time Delivery, Inventory Accuracy, Return Rate, NPS).
• Create and execute strategies to improve efficiency and reduce costs.
• Use WMS/ERP data to identify and apply improvements.
• Ensure SOPs are followed across hubs.
• Maintain high standards of quality, safety, and customer satisfaction nationwide.
• Monitor processes for damages, claims, and returns.
• Collaborate with HQ to analyze customer feedback and drive improvements.
• Coach hub managers and lead regular regional meetings and reviews.
• Build a culture of safety, accountability, and continuous improvement.
• Support hubs with special issues and urgent problems.
• Manage partner performance through regular reviews and HQ collaboration.
• Prepare monthly/quarterly reports for leadership.
• Support planning of new hub openings and expansions.

Skills

Leadership

KPI analysis

Process improvement

Cost control

Stakeholder communication

MS Office reporting

Education

Bachelor’s in Supply Chain, Logistics, or related field

Master’s degree preferred

Tools

WMS

TMS

SAP ERP

Job description

LX Pantos America, the U.S. branch of LX Pantos, seeks a Regional Operations Manager to oversee hub and field operations across the United States. You will manage hub managers, drive KPI improvements, and lead cost-control initiatives to elevate service quality.

This leadership role requires 7–10+ years in logistics, a Bachelor’s (Master preferred), experience with WMS/TMS/ERP, and a proven ability to mentor teams, coordinate across HQ, and travel nationwide.