Regional Operations Manager

LX Pantos Americas; Duluth (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

LX Pantos America, the U.S. branch of LX Pantos, seeks a Regional Operations Manager to oversee hub and field operations across the United States. You will manage hub managers, drive KPI improvements, and lead cost-control initiatives to elevate service quality.

This leadership role requires 7–10+ years in logistics, a Bachelor’s (Master preferred), experience with WMS/TMS/ERP, and a proven ability to mentor teams, coordinate across HQ, and travel nationwide.

Qualifications

• 7–10+ years of management experience in logistics, supply chain, or distribution.
• Experience managing multiple hubs, warehouses, or sites.
• Bachelor’s degree in Supply Chain, Logistics, or related field (Master’s preferred).
• Experience with WMS, TMS, and ERP systems (SAP preferred).
• Experience in large appliance logistics, last-mile delivery, and installation is a plus.

Responsibilities

• Oversee hub managers and their teams across the region.
• Track and improve KPIs (On-time Delivery, Inventory Accuracy, Return Rate, NPS).
• Create and execute strategies to improve efficiency and reduce costs.
• Use WMS/ERP data to identify and apply improvements.
• Ensure SOPs are followed across hubs.
• Maintain high standards of quality, safety, and customer satisfaction nationwide.
• Monitor processes for damages, claims, and returns.
• Collaborate with HQ to analyze customer feedback and drive improvements.
• Coach hub managers and lead regular regional meetings and reviews.
• Build a culture of safety, accountability, and continuous improvement.
• Support hubs with special issues and urgent problems.
• Manage partner performance through regular reviews and HQ collaboration.
• Prepare monthly/quarterly reports for leadership.
• Support planning of new hub openings and expansions.

Skills

Leadership

KPI analysis

Process improvement

Cost control

Stakeholder communication

MS Office reporting

Education

Bachelor’s in Supply Chain, Logistics, or related field

Master’s degree preferred

Tools

WMS

TMS

SAP ERP

Job description

LX Pantos America is the U.S. branch of LX Pantos, a global leader in logistics. We provide nationwide distribution, last-mile delivery, and installation services for large home appliances.

We are looking for a Regional Operations Manager to oversee hub and field operations across the U.S. In this role, you will manage hub managers, improve service quality, and drive efficiency.

This is a key leadership role that focuses on performance management, process consistency, customer satisfaction, cost control, and execution excellence.

What You Will Do

Operations & KPI Management

• Manage and support multiple hub managers and their teams across the region
• Track and improve KPIs (On-time Delivery, Inventory Accuracy, Return Rate, NPS, etc.)
• Create and carry out strategies to improve efficiency and reduce costs
• Use WMS/ERP data to find and apply improvements

Process & Quality

• Ensure all hubs follow standard operating procedures (SOPs)
• Maintain high standards of quality, safety, and customer satisfaction nationwide
• Monitor and improve processes for product damages, claims, and returns
• Work with HQ to analyze customer feedback (including NPS) and make improvements

Leadership & Team Management

• Coach and guide hub managers to improve performance
• Lead regular regional meetings, training, and performance reviews
• Build a culture of safety, accountability, and continuous improvement
• Support hubs with special issues or urgent problems
• Manage partner performance through regular review meetings
• Work with HQ and executives on regional operational strategies
• Prepare monthly/quarterly reports and present to leadership
• Manage relationships with builder clients and key partners
• Support planning and execution of new hub openings and expansions

What We’re Looking For

Education & Experience

• 7–10+ years of management experience in logistics, supply chain, or distribution
• Experience managing multiple hubs, warehouses, or sites
• Bachelor’s degree in Supply Chain, Logistics, Business, or related field (Master’s preferred)
• Experience with WMS, TMS, and ERP systems (SAP preferred)
• Experience in large appliance logistics, last-mile delivery, and installation is a plus

Skills & Abilities

• Strong leadership and coaching ability
• Skilled at analyzing KPIs and driving improvements
• Ability to use customer feedback (including NPS) to guide operations
• Proficient in MS Office (Excel, PowerPoint, Word) with strong reporting skills
• Strong communication skills with teams, HQ, and customers

Other Requirements

• Willingness to travel nationwide (25–50% monthly)
• Valid driver’s license
• Strong problem-solving and crisis management skills
• Long-term career commitment

Location

** This position is not eligible for employer-sponsored work authorization now or in the future. Applicants must be legally authorized to work in the United States without employer sponsorship. **

Equal Opportunity & Inclusive Workplace

LX Pantos America, Inc. is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value diverse backgrounds, experiences, and perspectives, and we strive to create an environment where all employees feel respected and empowered.

We consider all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.