Regional Operations Leader – Dental Practices

MSCCN; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Heartland Dental is seeking a Regional Manager of Operations to lead 8–12 supported dental offices and drive profitability across a large region. You will mentor Practice Managers, work with dentists on growth, and report on performance against budgets.

You will travel frequently, coach teams, and implement systems to improve patient care and practice profitability while maintaining strong relationships with staff and leadership.

Qualifications

• Completion of one of: 5+ years business management experience OR associate degree and not less than 3 years of business management experience OR Bachelor’s degree and one year experience.
• Strong organizational skills, accuracy and attention to detail.
• Ability to frequently travel with some overnight stays.
• Strong verbal and written communication skills.
• High level of maturity, personal initiative, and sound judgment.
• Outstanding relationship-building, interpersonal and leadership skills.
• Exceptional customer service skills, with the ability to build a comfortable and approachable relationship with patients.
• Adequate dedicated space at home or alternate work location to allow and support work-related activities.
• If necessary, family care services are in place by employee to provide a time slot of undisturbed, focused attention to details.

Responsibilities

• Overseeing the administrative operations of 8 to 12 supported dental offices
• Directly support dentists in their growth and development, helping them set goals and address operational opportunities within their supported office
• Motivate team members, resolve conflicts and make difficult decisions
• Ability to analyze business reporting and create recommendation/action to attainment of yearly budgetary and contribution goals
• Monitor the P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and company projections
• Work with multiple supported practices and Practice Managers across a large region, coordinating in-practice visits and reviews; including a quarterly in-practice business meeting for each supported practice
• Responsible for hiring, training and coaching Practice Managers
• Responsible for interviewing and contributing to the selection of supported dentists
• Develop workforce planning, recruiting and retention strategy to maintain optimum performance of each supported practice
• Provide reports and recommendations, as needed, to management on supported practices
• Other projects as assigned

Skills

Leadership

Team building

Communication

Attention to detail

Travel readiness

Relationship building

Customer service

Education

Bachelor’s degree in business/related field

Associate degree in business/related field

Five years of business management experience

Tools

Dentrix

Practice management software

Job description

Heartland Dental is seeking a Regional Manager of Operations to lead 8–12 supported dental offices and drive profitability across a large region. You will mentor Practice Managers, work with dentists on growth, and report on performance against budgets.

You will travel frequently, coach teams, and implement systems to improve patient care and practice profitability while maintaining strong relationships with staff and leadership.