Regional On-Call CSR (Northwest Missouri)

MOFB; Missouri; On-site; USD 22,000 - 30,000; Full time

Job summary

Missouri Farm Bureau Insurance is seeking a Regional On-Call – Customer Service Representative to greet members, answer calls with a friendly scripted greeting, provide information about services, and help with mail, appointments, and file maintenance across Missouri.

This role supports agents and regional leadership, assists with board meetings, and ensures accurate recordkeeping while delivering excellent customer service to internal and external customers.

Qualifications

• High school diploma or GED required.
• 1 year of general office experience preferred.

Responsibilities

• Greets and assists customers, determines their needs, and provides information about Missouri Farm Bureau and its services.
• Answers calls with a scripted greeting and routes to appropriate staff.
• Processes mail, schedules appointments, and maintains client files and records.
• Maintains accurate receipts and disbursements; prepares and transmits payments daily as required.
• Supports agents and regional managers; assists with board meetings and minutes.

Skills

Customer service

Office administration

Communication skills

Education

High school diploma or GED

Job description

Regional On-Call – Customer Service Representative

At Missouri Farm Bureau, we are dedicated to providing exceptional insurance services to protect and empower our members across the state. As a trusted advocate for Missouri families and businesses, we are seeking passionate and professional Customer Service Representatives to join our team. If you are driven, customer-focused, and eager to make a positive impact, this is the perfect opportunity for you!

What You’ll Do

• Maintains and works office hours as established by the supervisor.
• Greets and welcomes customers, determines the nature of their business, assists customers, and provides information about Missouri Farm Bureau and its services, or refers customers to appropriate individuals.
• Promptly answers the telephone in a friendly and courteous manner using a scripted greeting; provides information and/or service to callers, takes detailed messages, or transfers calls to appropriate individuals.
• Processes incoming and outgoing mail.
• Schedules appointments for agent(s) as needed.
• Compiles and maintains client folders, lists and other records.
• Mails newsletters, promotional materials, and other informational correspondence.
• Maintains thorough records of all receipts and disbursements.
• Contacts potential customers to inquire about the type and expiration dates of current insurance coverage, as requested by the supervisor.
• Types and processes new member welcome letters and other correspondence, including certificates of insurance, new business applications, binders of coverage, claims reports, transmittals, memos, forms, and other general correspondence.
• Provides support for Agent(s)/ASM(s) within the confines of a non-licensed status to assist with business growth and support insureds.
• Provides general assistance to the Regional Managers and Regional Coordinator as requested.
• Assists the county board with preparation for board meetings; attends board meetings and takes, transcribes, and maintains county board meeting minutes as requested.
• Maintains accurate and up-to-date county board and insurance files and documents such as the charter, incorporation papers, by-laws, letter of exemption, service agreement, customer data, policy data, etc.
• Maintains knowledge of and promotes Farm Bureau programs, services, and member benefits.
• Assists county board and volunteers with planning and implementing county annual meeting, projects and activities and in promoting and organizing activities and functions as requested.
• Maintains a clean and orderly office.
• Provides excellent customer service to all external and internal customers and maintains a good working relationship with field and Home Office personnel.
• Performs other duties as assigned.

Local On Call and Regional On Call I

• Receives, receipts and electronically or manually transmits monies daily according to established procedures accurately and without assistance
• Successfully completes Monthly training Modules and implements skills and knowledge into performance with assistance.
• Displays a positive, helpful, and respectful team attitude
• Works well with various office teammates.

Regional On Call II

• Receives, receipts and electronically or manually transmits monies daily according to established procedures.
• Obtains and inputs insurance information for quotes and authorized by a supervisor.
• Processes insurance policy endorsements and obtains and maintains appropriate documentation and signatures as dictated by company rules and insurance regulations.
• Successfully completes Monthly training Modules and implements skills and knowledge into performance with assistance
• Displays a positive, helpful, and respectful team attitude
• Works well with various office teammates.

What You Bring

• High school diploma or general education degree (GED) plus one year of general office experience. Experience in customer service preferred.
• Must have a valid Driver's License.

Why Join Us?

At Missouri Farm Bureau Insurance, you’ll be part of an organization where your contributions have lasting impact on individuals, families, and communities across Missouri. We invest in your professional development, offer pathways for advancement, and support you with resources to thrive. This is more than a job — it’s a place where your leadership helps protect and grow what matters most.

Ready to Join Our Team?