Regional On-Call Member Services Specialist

Mofb; Cape Girardeau (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

Missouri Farm Bureau is seeking an Administrative Assistant to support county offices by handling front-desk duties, greeting members, processing mail, maintaining records, and promoting Farm Bureau programs and member benefits. You will answer phones, schedule appointments, prepare correspondence, and provide reliable office support to agents, ASM, and regional staff.

A high school diploma or GED with at least one year of office experience is required; strong MS Office and customer service

Qualifications

• High school diploma or GED plus one year of general office experience.
• Experience in customer service preferred.
• Proficiency with Microsoft Office and strong communication skills required.

Responsibilities

• Greets and welcomes customers, determines the nature of their business, and provides information about Missouri Farm Bureau services.
• Answers phones with a scripted greeting, provides information, takes messages, or transfers calls.
• Processes incoming and outgoing mail and schedules appointments for agents.
• Composes and maintains client and internal records, mails newsletters and promotional materials.
• Maintains receipts and disbursements records and assists with insurance-related documentation.
• Contacts potential customers to inquire about current insurance coverage and renewals as needed.
• Types and processes welcome letters, certificates of insurance, applications, and other correspondence.
• Supports agents and regional staff, assists with board meeting preparations and minutes as requested.
• Maintains county board and insurance files; promotes Farm Bureau programs and member benefits.
• Provides excellent customer service and works with limited supervision; performs other duties as assigned.

Skills

Customer service

Typing 40 wpm

Microsoft Office

Communication

Phone etiquette

Education

High school diploma or GED

One year general office experience

Customer service experience preferred

Tools

Policy administration software

Billing software

Office software

Job description

Missouri Farm Bureau is seeking an Administrative Assistant to support county offices by handling front-desk duties, greeting members, processing mail, maintaining records, and promoting Farm Bureau programs and member benefits. You will answer phones, schedule appointments, prepare correspondence, and provide reliable office support to agents, ASM, and regional staff.

A high school diploma or GED with at least one year of office experience is required; strong MS Office and customer service