Regional Office Manager

CalPERS; Sacramento (CA); Hybrid; USD 80,000 - 99,000; Full time

Job summary

CalPERS is seeking a Regional Office Manager in the Sacramento Regional Office to lead a team of professionals and direct operations supporting members, employers, and the public on retirement and health benefits.

The role combines on-site leadership with a telework option (up to around two days per week). This Permanent, Full Time position requires coordinating education, outreach, and customer service initiatives in a fast-paced environment.

Qualifications

• Describe experience collaborating across areas to meet business goals.
• Describe experience leading a team with planning, coaching, and high-quality service.
• Describe experience managing multiple tasks independently to meet organizational goals.

Responsibilities

• Plan, organize, support, and direct the overall management and operation activities of a regional office.
• Provide assistance and education to members, beneficiaries, employers, and the general public on retirement and health benefits.

Skills

Team leadership

Cross-functional collaboration

Multitasking

Job description

Equal Opportunity Statement

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Position Details

Job Code #: JC-531654

Position #(s): 275-920-4800-007

Working Title: Regional Office Manager

Classification: SUPERVISOR I

Salary: $7,172.00 - $8,910.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information

The California Public Employees’ Retirement System (CalPERS) is the nation’s largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families. Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation. At CalPERS, we’re committed to people – the people we serve, our team members, and the larger community around us. CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.

Job Description And Duties

Anticipated Interview Dates: We anticipate holding in-person interviews beginning the week of October 4, 2026. We look forward to meeting with you.

Do you enjoy working in a fast-paced, customer focused and team-oriented environment where challenging and rewarding work is the norm? Do you have a passion for customer service? How about overseeing the operational activities of a regional office that serves those that serve California? Sounds interesting? If you've answered yes to these questions, then you've found a position you'd be interested in exploring further!

California Public Employees’ Retirement System (CalPERS) seeks a Supervisor I in the Customer Education and Outreach Division (CEOD), Sacramento Regional Office. The Sacramento Regional Office is located at 400 Q Street, Sacramento, CA 95811.

The Sacramento Regional Office seeks a Supervisor I to plan, organize, support, and direct the overall management and operation activities of a team of professional and technical staff who are the first point of contact for CalPERS. This regional office team is responsible for providing assistance and education to members, beneficiaries, employers, and the general public on retirement and health benefits.

Telework Information

Act quickly to apply for this hybrid position, where you’ll enjoy up to 40% (two days) remote work, each week!

Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship. CalPERS does not participate in E-Verify for employment authorization purposes.

Personal Leave Program 2025

Effective July 1, 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay.

Special Requirements

• Describe your experience working in collaboration with other areas within an organization to achieve business goals/objectives.
• Describe your experience with leading a team or group that includes planning, organizing, and coaching to provide high- quality customer service.
• Describe your experience working independently to manage multiple tasks to ensure you accurately meet the completion of organizational goals.

Statement of Qualifications

Please provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Applications received without an SOQ or those that do not respond to the specific questions below will not be considered.

The SOQ must be typed, titled “Statement of Qualifications,” and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed. The SOQ must not exceed two pages in length.

Minimum Qualifications

All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit the National Association of Credential Evaluation Services (NACES) website to find organizations that provide these services. The Classification Specification is located on this Job Posting under "Minimum Requirements."

Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR’s CalCareers website.

Need Help With Your Application

The CalPERS Career Services & Outreach team provides comprehensive support throughout the CalPERS hiring process. Our services include one-on-one online consultations for application assistance, Statement of Qualification review, and interview preparation. To schedule an appointment and receive personalized guidance from our team, please use the following booking link: CalPERS Career Services Consultations.

Application Deadline

Final Filing Date: 9/20/2026

Eligibility and Application Preferences

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Required Application Package Documents

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - In addition to completing your online job application, you must provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Please see the Special Requirements section for instructions and questions for the SOQ. Applications received without an SOQ will not be considered. We ask that you not use Artificial Intelligence assistance when composing your written response. Written responses are an attempt to assess and gain an understanding of your personal writing and communication skills and abilities.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.