Regional Office Experience Leader (4–6 Sites)

H&R Block, Inc.; Tarentum (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, drive a consistent client experience, and elevate service quality across locations.

You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands‑on leadership to ensure readiness and strong business results. You will own staffing, operations, and daily office readiness, with a focus on coaching teams, improving processes, and delivering measurable

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi‑unit retail, service, or operations with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Proven leadership to coach, develop, and hold teams accountable.
• Ability to drive business and financial results while managing day‑to‑day operations across locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices, ensuring standards are executed with discipline.
• Evaluate execution quality and client impact across locations and drive improvements.
• Drive adoption of new client experience processes, tools, and behaviors with visible client‑centric leadership.
• Lead Tax Professionals and Client Service Professionals—set expectations, reinforce accountability, and coach for consistent performance.
• Provide coaching based on observed behaviors and real‑time feedback to strengthen team execution.
• Own revenue, growth, and operational performance across assigned offices; monitor metrics and act on trends.

Skills

Leadership

Client-centric mindset

Coaching

Communication

Problem solving

Data interpretation

Travel readiness

Education

Bachelor’s degree

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, drive a consistent client experience, and elevate service quality across locations.

You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands‑on leadership to ensure readiness and strong business results. You will own staffing, operations, and daily office readiness, with a focus on coaching teams, improving processes, and delivering measurable