Regional Office Experience Leader (4–6 Sites)

H&R Block, Inc.; Cape Girardeau (MO); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life-long learning support

Job summary

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4–6 offices, ensuring a consistent consultative client experience and strong operational execution. You will coach Tax Professionals and Client Service Professionals, align priorities, and drive growth across locations.

You will balance strategic oversight with hands-on leadership, focusing on staffing, training, compliance, and seasonal demand readiness to deliver top results for clients and the business.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution.
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand.

Skills

Leadership

Client focus

Communication

Problem solving

Data interpretation

Multisite coordination

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4–6 offices, ensuring a consistent consultative client experience and strong operational execution. You will coach Tax Professionals and Client Service Professionals, align priorities, and drive growth across locations.

You will balance strategic oversight with hands-on leadership, focusing on staffing, training, compliance, and seasonal demand readiness to deliver top results for clients and the business.