Regional Office Experience Leader (4-6 Sites)

H&R Block; Sandy (UT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Support for life

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 offices, ensuring a consistent and high-quality client experience across locations. You will set expectations for consultative service, operations, team performance, and business results, while coaching Tax and Client Service Professionals.

You will balance strategic oversight with hands-on leadership, drive readiness, staffing, compliance, and ongoing process improvements to elevate client outcomes and store

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit retail, service, or operations.
• Strong client-centric mindset with consultative experience.
• Ability to travel frequently between assigned offices.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals with coaching and accountability.
• Provide coaching informed by observed behaviors and performance outcomes.
• Identify patterns and address performance gaps to develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations, staffing, scheduling, and compliance across offices.
• Own office readiness, facilities, supplies, and onboarding for seasonal demand.

Skills

Leadership

Coaching

Strategic planning

Client experience

Education

Bachelor's degree

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 offices, ensuring a consistent and high-quality client experience across locations. You will set expectations for consultative service, operations, team performance, and business results, while coaching Tax and Client Service Professionals.

You will balance strategic oversight with hands-on leadership, drive readiness, staffing, compliance, and ongoing process improvements to elevate client outcomes and store