Regional Office Experience Lead (4–6 Sites)

H&R Block, Inc.; Teaneck Township (NJ); On-site; USD 65,000 - 77,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering a consistent, high-quality client experience.

You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and provide expert guidance while ensuring strong business performance. This hands-on leader will manage office readiness, staffing, facilities, compliance, and day-to-day operations, using data-driven insights to drive results and

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations.
• Experience leading through change and adoption of new processes.
• Ability to exercise independent judgment and prioritize across multiple locations.
• Experience managing facilities, staffing, or compliance.
• Strong communication and problem-solving skills.
• Ability to interpret data, identify trends, and translate insights into action.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices, ensuring standards are executed with discipline.
• Evaluate execution quality and client impact across locations to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals by setting expectations and coaching to performance.
• Provide coaching informed by observed behaviors and real-time feedback to strengthen team execution.
• Identify patterns across offices and develop bench strength and high-potential talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve business results, client acquisition, and retention.
• Ensure daily operations across offices including staffing, scheduling, and compliance.
• Oversee facilities, equipment, supplies, recruiting, onboarding, and seasonal readiness.

Skills

Leadership

Client-centric mindset

Team coaching

Operations management

Change management

Data interpretation

Scheduling & labor

Communication

Problem solving

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering a consistent, high-quality client experience.

You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and provide expert guidance while ensuring strong business performance. This hands-on leader will manage office readiness, staffing, facilities, compliance, and day-to-day operations, using data-driven insights to drive results and