Regional Office Experience Leader

H&R Block; Woodbury (MN); On-site; USD 54,000 - 67,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices. You will set expectations for consultative service, operational excellence, and team performance while ensuring every location delivers a welcoming, high‑quality client experience.

As a visible, hands‑on leader, you’ll coach Tax Professionals and Client Service Professionals, coordinate staffing and facilities, and drive business results across offices.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit retail, service, or operations environment.
• Ability to travel frequently between offices.
• Strong leadership and client-centric mindset.
• Experience with facilities, staffing, or compliance.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals.
• Oversee office readiness, staffing, facilities, and compliance.
• Drive revenue, growth, and operational performance across offices.

Skills

Leadership

Coaching

Client-centric

Multi-site operations

Communication

Problem-solving

Data analysis

Travel readiness

Physical ability

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices. You will set expectations for consultative service, operational excellence, and team performance while ensuring every location delivers a welcoming, high‑quality client experience.

As a visible, hands‑on leader, you’ll coach Tax Professionals and Client Service Professionals, coordinate staffing and facilities, and drive business results across offices.