Regional Office Experience Leader

H&R Block; High Point (NC); On-site; USD 90,000 - 125,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to oversee the operations of 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for consultative service, operational execution, team performance, and business results.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and own office readiness including staffing, facilities, compliance, and day-to-day operations to

Qualifications

• Requires a Bachelor’s degree or equivalent experience.
• Demonstrated ability to lead across multiple locations and deliver consistent client experience.
• Proven capability to coach and develop teams to achieve results.
• Strong communication and problem-solving skills with data-informed decision making.

Responsibilities

• Own consistent delivery of the client experience across 4-6 offices.
• Evaluate execution quality and client impact to drive improvements.
• Lead adoption of new client experience processes and tools.
• Coach Tax Professionals and Client Service Professionals for performance.
• Provide actionable feedback to strengthen team execution.
• Identify patterns across offices and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and drive actions to improve results and retention.
• Oversee daily operations including staffing, scheduling, and compliance.

Skills

Multi-unit leadership

Coaching teams

Client-centric mindset

Data-driven decisions

Communication skills

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking an Area Experience Leader to oversee the operations of 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for consultative service, operational execution, team performance, and business results.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and own office readiness including staffing, facilities, compliance, and day-to-day operations to