Regional Office Experience Leader

H&R Block; Brownwood (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent consultative client experience across locations. You will coach Tax Professionals and Client Service Professionals, align priorities, and drive business results while maintaining in-office presence.

The role emphasizes development of high-performing teams, staffing, and operational readiness to deliver exceptional client outcomes and revenue growth.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices with disciplined execution.
• Evaluate execution quality and client impact across locations and improve experience.
• Lead and coach Tax Professionals and Client Service Professionals to enable high performance.
• Own office readiness, staffing, facilities, and day-to-day operations across offices.
• Monitor performance metrics and drive revenue, growth, and operations improvements.

Skills

Team leadership

Coaching

Client-centric mindset

Data interpretation

Communication

Problem-solving

Change management

Independent judgment

Travel readiness

Education

Bachelor’s degree or equivalent experience

Tools

None

Job description

H&R Block is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent consultative client experience across locations. You will coach Tax Professionals and Client Service Professionals, align priorities, and drive business results while maintaining in-office presence.

The role emphasizes development of high-performing teams, staffing, and operational readiness to deliver exceptional client outcomes and revenue growth.