Regional Office Experience Leader

H&R Block; Union (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to run a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, manage office readiness, staffing, facilities, and compliance, and drive revenue and client outcomes.

This role requires 3+ years leading multi-unit teams, strong communication, data-driven

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 3+ years leading teams in multi-unit environments with accountability for performance outcomes.
• Strong client-centric mindset with consultative client experience and leadership capability.

Responsibilities

• Own 4–6 offices' consultative client experience with discipline and consistency.
• Evaluate execution quality and client impact across locations; drive improvements.
• Lead and coach Tax Professionals and Client Service Professionals toward consistent performance.
• Own office readiness: staffing, facilities, compliance, and day-to-day operations.
• Drive revenue, growth, and business outcomes across assigned offices; monitor metrics.

Skills

Leadership

Coaching

Client-focused

Data interpretation

People management

Strategic planning

Communication

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to run a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, manage office readiness, staffing, facilities, and compliance, and drive revenue and client outcomes.

This role requires 3+ years leading multi-unit teams, strong communication, data-driven