Regional Office Experience Leader

H&R Block, Inc.; Terre Haute (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and ensure a consistently excellent client experience.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive operational readiness across all offices. The role emphasizes staff development, performance coaching, and achieving revenue and business outcomes while maintaining high client satisfaction in a multi-location

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit environments with accountability for performance outcomes.
• Strong client-centric mindset for consultative client experience.
• Proven ability to drive business and financial results across multiple locations.
• Experience managing operations, staffing, or facilities.
• Ability to travel frequently between offices.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices with disciplined execution.
• Evaluate execution quality and client impact across locations to drive improvements.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals, coaching for consistent performance.
• Provide coaching informed by observed behaviors, feedback, and outcomes.
• Identify patterns across offices and develop bench strength and high-potential talent.
• Own revenue, growth, and operational performance across assigned offices.
• Monitor metrics and implement actions to improve results, client acquisition, and retention.
• Ensure daily operations across offices: staffing, scheduling, compliance, SOPs, service delivery.
• Prepare offices for seasonal demand with readiness in facilities, equipment, and supplies.

Skills

Leadership

Client-centric mindset

Coaching & development

Data interpretation

Strategic planning

Communication

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and ensure a consistently excellent client experience.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive operational readiness across all offices. The role emphasizes staff development, performance coaching, and achieving revenue and business outcomes while maintaining high client satisfaction in a multi-location