Regional Office Experience Leader

H&R Block, Inc.; Little Rock (AR); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You’ll set expectations for consultative service, operational execution, and team performance while balancing strategic oversight with hands‑on leadership. You’ll coach Tax Professionals and Client Service Professionals, own staffing and facilities, monitor performance metrics, and drive revenue growth and client

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in a multi-unit environment with performance accountability.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience leading through change and new processes.
• Ability to travel frequently among offices and manage schedules.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and improve client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching based on behavior, performance, and feedback to strengthen teams.
• Identify patterns, address gaps, and develop bench strength.
• Own revenue, growth, and operational outcomes across offices.
• Monitor metrics and implement actions to improve business results.
• Ensure daily operations, staffing, scheduling, and compliance across offices.
• Oversee office readiness, facilities, supplies, recruiting, onboarding, and seasonal prep.

Skills

Leadership

Client-centric

Coaching

Strategic planning

Data analysis

Communication

Travel readiness

Multisite operations

Education

Bachelor's degree or equivalent

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You’ll set expectations for consultative service, operational execution, and team performance while balancing strategic oversight with hands‑on leadership. You’ll coach Tax Professionals and Client Service Professionals, own staffing and facilities, monitor performance metrics, and drive revenue growth and client