Regional Office Experience Leader

H&R Block, Inc.; Concord (CA); On-site; USD 72,000 - 77,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistently excellent client experience across every location.

You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to align priorities and drive business results. As a visible leader, you’ll own office readiness, staffing, facilities, compliance, and day-to-day operations, while developing high-performing teams and

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 3+ years leading teams in multi-unit retail/service/ops with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Proven leadership abilities to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations, including labor management.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors with client-centric leadership.
• Lead Tax Professionals and Client Service Professionals and coach to consistent performance.
• Provide coaching based on observed behaviors, client interactions, and performance outcomes to strengthen teams.
• Identify patterns across offices and address performance gaps; develop bench strength.

Skills

Leadership

Client-centric mindset

Communication

Problem-solving

Data-driven decisions

Time management

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistently excellent client experience across every location.

You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to align priorities and drive business results. As a visible leader, you’ll own office readiness, staffing, facilities, compliance, and day-to-day operations, while developing high-performing teams and