Regional Office Experience Leader

H&R Block, Inc.; Detroit (MI); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, ensuring a high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive performance, staffing, facilities, and compliance to deliver consistent results. The role emphasizes setting clear expectations, fostering accountability, and using data insights to elevate

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in multi-unit environments with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Proven leadership ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing day-to-day operations across multiple locations.

Responsibilities

• Own delivery of the consultative client experience across 4–6 offices with disciplined execution.
• Evaluate execution quality and client impact across locations to reinforce strengths and close gaps.
• Drive adoption of new client experience processes, tools, and behaviors with client-centric leadership.
• Lead Tax Professionals and Client Service Professionals by setting expectations and coaching to performance.
• Provide coaching informed by observed behaviors and outcomes to strengthen team execution.
• Identify patterns across offices, address performance gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics, identify trends, and take actions to improve business results and client acquisition.
• Ensure daily operations are executed across offices, including staffing and compliance.
• Oversee office readiness, facilities, supplies, recruiting, onboarding, and seasonal preparation.

Skills

Team leadership

Client-centric mindset

Coaching

Strategic oversight

Operational excellence

Change management

Decision making

Communication

Data interpretation

Travel readiness

Scheduling and labor management

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, ensuring a high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive performance, staffing, facilities, and compliance to deliver consistent results. The role emphasizes setting clear expectations, fostering accountability, and using data insights to elevate