Regional Office Experience Leader

H&R Block, Inc.; Spartanburg (SC); On-site; USD 85,000 - 115,000; Full time

Job summary

H&R Block, Inc. seeks an Area Experience Leader to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, and drive performance and business results with visible, hands-on leadership. You will own office readiness, staffing, facilities, compliance, and day-to-day operations, travel frequently between offices, and lead the team to deliver exceptional

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in multi-unit environments with accountability for performance outcomes.
• Strong client-centric mindset and experience delivering consultative client experiences.
• Proven leadership ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing day-to-day operations across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals with clear expectations and coaching.
• Provide coaching based on observed behaviors, performance outcomes, and feedback.
• Identify patterns, address performance gaps, and develop bench strength.

Skills

Client-centric mindset

Leadership capability

Change management

Data interpretation

Communication & problem solving

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks an Area Experience Leader to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, and drive performance and business results with visible, hands-on leadership. You will own office readiness, staffing, facilities, compliance, and day-to-day operations, travel frequently between offices, and lead the team to deliver exceptional