Regional Office Experience Leader

H&R Block; Seffner (FL); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, manage staffing, facilities, and compliance, and align priorities to achieve business results.

You’ll be a hands-on leader, traveling between locations, coaching teams, and driving operational excellence to deliver exceptional service and growth across the portfolio.

Qualifications

• Bachelor’s degree or equivalent experience.
• Proven experience leading teams in a multi-unit retail/operations environment.
• Strong client-centric mindset with consultative service delivery.
• Ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.
• Comfort with change and adoption of new processes.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact to drive improvement.
• Lead and coach Tax Professionals and Client Service Professionals.
• Oversee staffing, facilities, compliance, and day-to-day operations.
• Monitor performance metrics and drive revenue, growth, and retention.
• Travel frequently to maintain in-person presence across sites.

Skills

Team leadership

Multi-unit management

Client experience

Coaching & development

Operational excellence

Data interpretation

Travel readiness

Communication

Budget & finance

Education

Bachelor’s degree or equivalent experience

Tools

HRIS

Scheduling software

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, manage staffing, facilities, and compliance, and align priorities to achieve business results.

You’ll be a hands-on leader, traveling between locations, coaching teams, and driving operational excellence to deliver exceptional service and growth across the portfolio.