Regional Office Experience Leader

H&R Block; Schertz (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to manage a portfolio of 4-6 retail offices. You’ll set expectations for consultative service, operational execution, and strong business results, while coaching Tax Professionals and Client Service Professionals to deliver a welcoming client experience.

You’ll balance strategic oversight with hands-on leadership, ensuring office readiness, staffing, compliance, and day-to-day operations across locations to sustain client

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in multi-unit retail/service/operations with accountability for performance.
• Strong client-centric mindset with experience delivering consultative client experience.
• Proven leadership capability to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing day-to-day operations across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact to reinforce strengths and address gaps.
• Lead adoption of new client experience processes, tools, and behaviors.
• Coach Tax Professionals and Client Service Professionals to consistent performance.
• Provide coaching informed by observed behaviors and performance outcomes.
• Identify patterns across offices and develop bench strength and top talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and drive actions to improve results.
• Ensure daily operations, staffing, scheduling, and compliance across offices.
• Own office and workforce readiness, including facilities and onboarding for seasonal demand.

Skills

Leadership

Client-centric mindset

Coaching and development

Problem solving

Communication

Data interpretation

Decision making

Time management

Change management

Travel readiness

Education

Bachelor’s degree

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to manage a portfolio of 4-6 retail offices. You’ll set expectations for consultative service, operational execution, and strong business results, while coaching Tax Professionals and Client Service Professionals to deliver a welcoming client experience.

You’ll balance strategic oversight with hands-on leadership, ensuring office readiness, staffing, compliance, and day-to-day operations across locations to sustain client