Regional Office Experience Leader

H&R Block; Marion (OH); On-site; USD 90,000 - 150,000; Full time

Job summary

H&R Block seeks a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution across locations.

You will coach Tax Professionals and Client Service Professionals, drive staffing, facilities, compliance, and performance, and travel frequently to stay hands-on and strengthen client outcomes and business results.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 3+ years leading teams in a multi-unit retail, service, or operations environment.
• Strong client-centric mindset with experience delivering consultative client experience.
• Ability to manage day-to-day operations across multiple locations and travel frequently.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices with disciplined execution.
• Evaluate execution quality and client impact using insights to improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors with hands-on leadership.
• Lead Tax Professionals and Client Service Professionals by setting expectations and coaching performance.
• Provide coaching informed by observed behaviors, client interactions, and performance outcomes.
• Identify patterns across offices, address performance gaps, and develop bench strength and talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results and retention.
• Ensure daily operations across offices, including staffing, scheduling, and compliance.
• Own office readiness including facilities, equipment, supplies, recruiting, onboarding, and seasonal prep.

Skills

Team Leadership

Client Experience

Operational Excellence

Data Interpretation

Education

Bachelor's degree or equivalent experience

Job description

H&R Block seeks a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution across locations.

You will coach Tax Professionals and Client Service Professionals, drive staffing, facilities, compliance, and performance, and travel frequently to stay hands-on and strengthen client outcomes and business results.