Regional Office Experience Leader

H&R Block; Nanuet (NY); On-site; USD 65,000 - 81,000; Full time

Job summary

H&R Block seeks an Area Experience Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience across locations.

You'll coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with hands-on leadership to improve client outcomes and business performance. This role emphasizes office readiness and operational execution.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit retail/service.
• Strong client-centric mindset with consultative experience.
• Proven leadership to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.
• Experience leading through change and adopting new processes.
• Ability to travel frequently between offices.
• Ability to work varied hours including evenings and weekends.

Responsibilities

• Own consistent consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Lead adoption of new client experience processes and tools.
• Coach Tax Professionals and Client Service Professionals.
• Provide coaching to strengthen team execution.
• Identify patterns and develop bench strength.
• Own revenue, growth, and business results across offices.
• Monitor performance metrics and drive improvements.
• Ensure daily operations, staffing, scheduling, and compliance.
• Prepare offices for seasonal demand and readiness.

Skills

Multi-unit leadership

Client-centric service

Staff coaching

Operational excellence

Change management

Data interpretation

Staff scheduling

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks an Area Experience Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience across locations.

You'll coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with hands-on leadership to improve client outcomes and business performance. This role emphasizes office readiness and operational execution.