Regional Office Experience Leader

H&R Block; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to manage a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with hands-on leadership to drive client outcomes and business performance. Travel across offices is required to maintain in-person presence.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent
• Own revenue, growth, operational performance, and business outcomes across assigned offices
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Skills

Leadership

Client-centric mindset

Communication

Data interpretation

People management

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to manage a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with hands-on leadership to drive client outcomes and business performance. Travel across offices is required to maintain in-person presence.