Regional Office Experience Leader

H&R Block; Fontana (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices, drive a consistent, high-quality client experience, and set expectations for consultative service and operational execution.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on presence, manage staffing, facilities, compliance, and day-to-day operations, and travel frequently to ensure alignment across locations.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years managing multi-unit teams in retail/operations.
• Strong client-centric mindset with consultative experience.
• Proven leadership to coach and develop teams.
• Experience driving business and financial results across multiple locations.
• Ability to adapt to change and adopt new processes.

Responsibilities

• Ensure consistent, high-quality client experience across 4-6 offices.
• Lead and develop Tax Professionals and Client Service Professionals.
• Coach teams using real-time feedback and performance data.
• Oversee staffing, facilities, compliance, and day-to-day operations.
• Monitor metrics and drive revenue, growth, and client retention.

Skills

Leadership

Coaching

Client focus

Data analysis

Communication

Strategic oversight

Education

Bachelor's degree

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices, drive a consistent, high-quality client experience, and set expectations for consultative service and operational execution.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on presence, manage staffing, facilities, compliance, and day-to-day operations, and travel frequently to ensure alignment across locations.