Regional Office Experience Leader

H&R Block; Bensalem Township (Bucks County); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to manage 4–6 retail offices, ensuring a consistent, high‑quality client experience and aligned operational execution across locations.

You will coach Tax Professionals and Client Service Professionals, travel between offices, and own staffing, facilities, compliance, and day‑to‑day operations to drive client outcomes and business performance.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi‑unit retail or operations.
• Strong client‑centric mindset with consultative experience.
• Proven ability to drive business results across locations.

Responsabilités

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead and coach Tax Professionals and Client Service Professionals.
• Oversee staffing, facilities, compliance, and day‑to‑day operations.

Connaissances

Leadership

Multi-site management

Coaching

Operations execution

Formation

Bachelor’s degree or equivalent

Outils

Excel

CRM systems

Description du poste

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to manage 4–6 retail offices, ensuring a consistent, high‑quality client experience and aligned operational execution across locations.

You will coach Tax Professionals and Client Service Professionals, travel between offices, and own staffing, facilities, compliance, and day‑to‑day operations to drive client outcomes and business performance.