Regional Mobile Service Leader

Rush Enterprises Inc.; Robstown (TX); Presencial; USD 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K

Stock purchase

Incentives

Training

Advancement

Descripción de la vacante

Rush Truck Centers is seeking a Regional Mobile Service Manager to oversee qualified mobile technicians and ensure repairs are performed correctly and efficiently, maintaining a high level of customer satisfaction across service departments.

You will recruit and mentor technicians, coordinate diagnostics and documentation, communicate repair updates to customers, schedule daily repair work, provide technical support, and ensure warranty/ policy adherence.

Formación

• High school diploma or GED.
• Two years' or more related experience and/or training; or equivalent combination of education and experience.
• Must possess a current and valid CDL with a driving record that meets insurability guidelines set forth by the company's insurance carrier.
• Appropriate manufacturer training.

Responsabilidades

• Recruit, hire, and motivate qualified mobile service technicians. Assist in developing and mentoring technicians with support of regional leadership.
• Perform all necessary diagnostic and documentation functions on the company computer system.
• Greet customers and communicate clearly and professionally any changes in repair(s) that would affect cost and/or delivery expectations.
• Schedule mobile technicians for daily repair work that match their skill level to ensure quality as well as scheduling off time.
• Provide technical support for technicians when necessary.
• Ensure repairs are charged out correctly, i.e. warranty and/or policy repairs.
• Check progress (W-I-P) of each repair order throughout the day.
• Maintain high-quality service repairs and minimizes comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality. Perform quality checks on completed jobs, or verify with technician or paperwork technician turns in.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Ensure that all department employees receive appropriate manufacturing training.
• Establish and maintain customer follow-up program to confirm customer satisfaction with their service experience.

Conocimientos

Two years related experience

CDL license

Manufacturer training

Educación

High school diploma or GED

Descripción del empleo

Rush Truck Centers is seeking a Regional Mobile Service Manager to oversee qualified mobile technicians and ensure repairs are performed correctly and efficiently, maintaining a high level of customer satisfaction across service departments.

You will recruit and mentor technicians, coordinate diagnostics and documentation, communicate repair updates to customers, schedule daily repair work, provide technical support, and ensure warranty/ policy adherence.