Regional Mobile Service Manager

Rush Enterprises, Inc; Robstown (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401K plan

Stock purchase program

Performance incentives

Training and growth opportunities

Job summary

Rush Truck Centers is seeking a Regional Mobile Service Manager in Texas to oversee a team of mobile technicians and ensure efficient repairs with high customer satisfaction. You will coordinate diagnostics, scheduling, and training while upholding warranty and policy procedures.

The role emphasizes mentoring technicians, maintaining quality, and driving a strong service culture across multiple locations within the Rush network.

Qualifications

• High school diploma or GED required.
• Two years’ related experience or training.
• CDL required with insurability.
• Manufacturer training completed.

Responsibilities

• Recruit, hire, and motivate qualified mobile service technicians.
• Perform diagnostic and documentation functions on the company system.
• Greet customers and communicate cost and delivery changes clearly.
• Schedule mobile technicians to match skill levels and schedule time off.
• Provide technical support for technicians as needed.
• Ensure repairs are charged correctly (warranty/policy).
• Monitor progress of each repair order throughout the day.
• Maintain high-quality service repairs and minimize comebacks.
• Ensure compliance with warranty and policy procedures.
• Ensure department employees receive manufacturing training.
• Establish and maintain customer follow-up to confirm satisfaction.

Education

High School Diploma or GED

Two years related experience or training

CDL (Commercial Driver License)

Manufacturer training

Job description

The Regional Mobile Service Manager ensures that qualified mobile technicians perform repairs correctly and efficiently and that the service departments assigned to maintains a consistently high level of customer satisfaction.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities

• Recruit, hire, and motivate qualified mobile service technicians. Assist in developing and mentoring technicians with support of regional leadership.
• Perform all necessary diagnostic and documentation functions on the company computer system.
• Greet customers and communicate clearly and professionally any changes in repair(s) that would affect cost and/or delivery expectations.
• Schedule mobile technicians for daily repair work that match their skill level to ensure quality as well as scheduling off time.
• Provide technical support for technicians when necessary.
• Ensure repairs are charged out correctly, i.e. warranty and/or policy repairs.
• Check progress (W-I-P) of each repair order throughout the day.
• Maintain high-quality service repairs and minimizes comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality. Perform quality checks on completed jobs, or verify with technician or paperwork technician turns in.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Ensure that all department employees receive appropriate manufacturing training.
• Establish and maintain customer follow-up program to confirm customer satisfaction with their service experience.

Benefits

We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications and Attributes

• High school diploma or general education degree (GED).
• Two years’ or more related experience and/or training; or equivalent combination of education and experience.
• Must possess a current and valid commercial driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.
• Appropriate manufacturer training.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $80,000.00/Yr.

Maximum Pay Rate

USD $110,000.00/Yr.