Member Service Associate: Growth & Relationship Building

AmeriCU; Air City (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA contributions

Paid time off & holidays

401(k) with employer match

Employee assistance program

Tuition reimbursement

Life insurance & AD&D

Short-term disability

Team events

Job summary

AmeriCU Credit Union in Rome, NY is seeking a Member Service Representative I to deliver exceptional member experiences and build lasting relationships. You’ll handle traditional teller transactions and interactive teller machine (ITM) today and support members in using digital tools for financial success.

The role emphasizes customer service, sales goals, CRM data entry, and training new desk and teller staff.

Qualifications

• Experience in customer service and relationship-building.
• Ability to work in a fast-paced, team-focused environment.
• Comfort with technology and using digital tools.
• Strong attention to detail and organizational skills.
• Commitment to meeting goals and contributing to team success.

Responsibilities

• Greet members and handle teller transactions and ITM technology.
• Grow member relationships by cross-selling products and making courtesy calls.
• Record all member interactions in the CRM system.
• Lead training for desk and teller line new hires.
• Perform account servicing and file maintenance in line with policies.
• Engage with the local community.

Skills

Customer Service

Relationship Building

Teamwork

Tech Literacy

Attention to Detail

Job description

AmeriCU Credit Union in Rome, NY is seeking a Member Service Representative I to deliver exceptional member experiences and build lasting relationships. You’ll handle traditional teller transactions and interactive teller machine (ITM) today and support members in using digital tools for financial success.

The role emphasizes customer service, sales goals, CRM data entry, and training new desk and teller staff.