Regional Manager- Tulsa, OK

Senior PsychCare; Tulsa (OK); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life Insurance

401(k) with match

Paid Time Off

Paid Holidays

Job summary

Senior PsychCare is seeking a Regional Manager in Tulsa, OK to lead operational processes, build partner facility relationships, and coordinate providers and Psych Techs to ensure seamless service delivery.

The role requires proactive collaboration, attention to detail, and a commitment to excellence in improving access to mental health care for seniors. Travel to nursing homes is expected; strong data skills with PowerBI and CRM experience are valued.

Qualifications

• Three years of experience in operations, account management, or related role; healthcare/long-term care preferred.
• At least one year in a supervisory role.
• Strong data-driven decision making and prioritization capabilities.
• Excellent written and verbal communication; comfortable presenting to leadership.

Responsibilities

• Serve as the primary contact for assigned nursing homes.
• Oversee onboarding of providers and staff; manage CPT codes and staffing.
• Monitor referrals and ensure timely follow-up with facilities.
• Coordinate behavioral health rounds to support collaborative care.
• Leverage Teams, ZohoCRM, and PowerBI to improve processes and resolve issues.

Skills

Communication skills

Data-driven decision making

Leadership

Project prioritization

Education

Bachelor’s degree in Business Administration, Healthcare Administration, or related field

Tools

Microsoft Teams

ZohoCRM

PowerBI

Job description

Description

REGIONAL MANAGER - Tulsa, OK

ABOUT US

Senior Psych Care provides fully integrative behavioral health services to the long-term care patient at their facility.

OVERVIEW

The Regional Manager is responsible for leading essential operational processes, building and maintaining relationships with partner facilities, and coordinating providers and Psych Techs to ensure seamless service delivery. This role requires proactive collaboration, attention to detail, and a commitment to excellence in improving access to mental health care for seniors.

ESSENTIAL DUTIES

Nursing Home Relationship Management

• Serve as the primary point of contact for assigned nursing homes.
• Conduct regular site visits to address concerns, gather feedback, and maintain positive relationships.
• Coordinate facility onboarding, ensuring each partner understands SPC protocols and referral documentation.
• Develop and implement marketing strategies to increase service awareness and brand recognition.
• Engage with Corporate Account Management to interpret data, identify opportunities of improvement, and implement actionable strategies.

Operational Management

• Oversee onboarding for new providers and Psych Techs, introducing them to SPC culture, processes, and facility partnership expectations.
• Manage schedules to ensure adequate staffing, appropriate use of CPT codes, and optimal resource allocation.
• Actively monitor the referral flow process to maintain accurate patient lists, initiate services promptly, and ensure timely follow-up with facility staff.
• Coordinate behavioral health rounds to encourage collaborative care between SPC teams and facility staff.
• Leverage tools like Microsoft Teams, ZohoCRM, and PowerBI to improve processes and resolve operational challenges.

Quality Assurance & Data Management

• Track key performance indicators such as service volume, facility referrals-flow, and provider productivity—to guide operational decisions.
• Ensure adequate clinical documentation and billing practices to ensure accuracy, timeliness, and alignment with regulatory standards.
• Assist providers on compliance audits, addressing any documentation errors promptly.
• Compile and share regular updates and insights with leadership, highlighting trends and recommending improvements.

Other Duties as Assigned

• Undertake additional projects and responsibilities as directed to advance SPC’s mission.

QUALIFICATIONS/REQUIREMENTS

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field required.
• Three (3) years of experience in operations, account management, or a related role; healthcare or long-term care experience is strongly preferred.
• Must have at least one (1) year in a supervisory role.
• Demonstrated strength in prioritizing multiple projects, managing timelines, and using data-driven insights to guide decisions.
• Competency in Microsoft Teams, ZohoCRM, PowerBI, and other relevant software platforms.
• Excellent verbal and written communication skills; comfortable presenting to leadership teams and facility staff.
• Routine travel to assigned nursing homes is required; must have a valid driver’s license and reliable transportation.
• Licensed Nursing Home Administrator (LNHA) certification a plus

WHAT WE OFFER

• Competitive salary, commensurate with experience
• Comprehensive benefits package including:
• Medical
• Dental
• Vision
• Short- and Long Term Disability
• Life Insurance
• 401 (k) with 50% match up to 6%
• Paid Time Off and Paid Holidays