Regional Manager

Adas Safe; Springfield (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

Adas Safe is looking for a Regional Manager to oversee operational performance and customer experience across mobile calibration operations in New England. This role leads a team of technicians, setting standards for execution while ensuring client satisfaction.

The ideal candidate has significant experience in field operations, possesses strong leadership skills, and can manage regional P&L effectively. This position offers a dynamic environment focused on continuous improvement and operational excellence.

Qualifications

• Experience in managing operations in technical service environments.
• Ability to set measurable goals aligned with KPIs.
• Customer-facing experience with enterprise clients.

Responsibilities

• Oversee day-to-day operations and set performance goals.
• Manage regional P&L and financial targets.
• Develop and coach technicians and supervisors.

Skills

Leadership

Team Management

Customer Service Standards

Operational Excellence

Education

4+ years in Field Operations or Technical Services

1+ years leading Technicians or Supervisors

Job description

The Regional Manager owns operational performance, P&L, and customer experience across ADAS Safe’s mobile calibration operations in New England. The role leads a team of technicians, pod leaders, and supervisors, sets the standard for execution, and serves as the senior point of accountability for client outcomes across the region.

Key Responsibilities

• Own day-to-day operations and operational excellence across the region; set and deliver monthly and quarterly goals across customer service, team management, operations, and financial performance.
• Own the regional P&L: revenue, labor and capacity planning, equipment, vendor spend, and operating costs. Deliver financial performance at or above company targets.
• Hire, onboard, coach, and develop technicians, leads, and supervisors. Partner with Training leadership to close skill gaps, reduce misdiagnosis rates, and improve technician proficiency.
• Ensure technicians have the tools, equipment, training, and support needed to be the first and last call the client makes.
• Monitor and improve key operational KPIs: technician utilization, first-time-right calibration rates, missed appointments, and client and technician retention.
• Own client relationships across the region post-launch as the primary point of contact for communication and escalations. Resolve issues with urgency.
• Translate client feedback into operational improvements and team development plans.
• Establish change management plans, new processes, and efficiencies so teams operate in a standardized way across all markets.
• Partner with Sales and Leadership to drive revenue growth by expanding services and identifying new markets and opportunities.
• Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition, and retention.
• Uphold regional standards for “pride of place”: vehicle condition, inventory accuracy, tooling management, and technician presentation.

Required Skills

• Directly lead technicians, pod leaders, and supervisors; ensure consistent execution of operational, technical, and customer standards.
• Hire, onboard, and ramp new team members with Training and HR; ensure readiness, safety, and utilization expectations are met.
• Run regular 1:1s, quarterly performance reviews, and coaching sessions; assess performance, address gaps, and reinforce expectations.
• Set measurable goals aligned to regional KPIs (utilization, first-time-right, quality, safety, customer satisfaction).
• Identify high-potential talent; build a bench and succession plan for pod lead and supervisor roles.
• Address performance issues promptly with corrective action and documentation in partnership with HR.
• Foster a culture of accountability, pride, safety, and continuous improvement.

Education and Experience

• 4+ years of progressive experience in field operations, fleet services, automotive service, or technical services.
• 1+ years directly leading technicians, leads, and/or supervisors.
• Proven ownership of regional P&L, including revenue growth, labor optimization, vendor spend, and operating costs.
• Strong understanding of technical service environments (automotive, calibration, diagnostics, or adjacent).
• Experience partnering with Training, Sales, and Operations leadership to drive performance.
• Customer-facing background managing enterprise or multi-location clients.
• Comfort operating in fast-growing, ambiguous environments with evolving processes.