Field Operations Manager – ADAS & Calibration Lead

ATE - Automotive Technology Experts; Redmond (WA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Automotive Technology Experts (ATE) is seeking an experienced Operations Manager to lead field technicians and technician leads, manage expenses and payroll/PTO, and coordinate weekly communications with teams. The role requires strong ADAS calibration knowledge, a safety-conscious mindset, and expert communication skills.

Drive improvements, build customer relationships, and collaborate with partners to increase production.

Qualifications

• 5+ years automotive experience with 2+ years of leading a high-performance team.
• Strong working knowledge in ADAS and electrical services (calibrations, programming, diagnostics, wire/connector repair).
• Prior OEM automotive software and ADAS calibration experience preferred.
• Exceptional communication skills, verbal and written.
• Proficiency with Outlook, Excel, Word, PowerPoint, Teams; able to use remote software like Zoom.

Responsibilities

• Supporting and managing Field Technicians/Technician Leads to maximize productivity and growth.
• Approving and managing all expense and payroll/PTO requests, reports, and submissions.
• Communicating weekly with teams and meeting with individuals in person or remotely as needed.
• Training focus and staying up to date on new procedures and technologies.
• Develop, foster, and sustain relationships with existing customers.
• Work with business partners to build trust and increase production.
• Assist Director of Operations in certifying calibration areas.
• Work with Dispatch to improve routes and work assignments.
• Generate and expedite resolution of customer concerns with professional courtesy and escalation.
• Miscellaneous duties as assigned.

Skills

Automotive industry experience

Team management

ADAS calibration

Electrical diagnostics

Communication skills

Outlook/Excel/Word/PowerPoint/Teams

Remote collaboration tools

Problem solving

Safety-conscious

Tools

Outlook

Excel

Word

PowerPoint

Teams

Zoom

Job description

Automotive Technology Experts (ATE) is seeking an experienced Operations Manager to lead field technicians and technician leads, manage expenses and payroll/PTO, and coordinate weekly communications with teams. The role requires strong ADAS calibration knowledge, a safety-conscious mindset, and expert communication skills.

Drive improvements, build customer relationships, and collaborate with partners to increase production.