Location: Multi-Location / Regional Travel Required
Schedule: Full-time; flexible availability required based on operational and staffing needs
Residency Requirement: Must live within about 10 miles of Amarillo, Texas, or be willing to relocate
- $50,000 - $55,000 per year, based on experience and qualifications
- Health, dental, and vision insurance
- Company-paid $15,000 life insurance policy
Position Overview
The Regional Manager is responsible for overseeing multiple store locations within an assigned region, ensuring strong day-to-day operations, employee performance, customer service, compliance, and sales performance.
This position provides leadership and support to Store Managers and Store Clerks and is expected to step in and perform Store Manager duties when a location does not have a Store Manager.
Responsibilities
- Oversee day-to-day operations of assigned store locations and ensure compliance with company policies, procedures, and operational standards.
- Supervise, train, coach, and support Store Managers and Store Clerks, including sales and upselling expectations.
- Oversee inventory levels, merchandising, store layout, product placement, and overall store presentation.
- Support staffing, scheduling, recruiting, employee performance evaluations, and succession planning.
- Step in and perform Store Manager duties or provide shift coverage when operational or staffing needs require.
- Manage your schedule based on store needs, travel regularly between assigned store locations, and respond promptly to time-sensitive operational matters.
- Ensure excellent customer service and professionally address escalated customer concerns.
- Ensure employees follow company guidelines regarding applicable state and federal tobacco laws.
- Promptly respond to company emails, phone calls, text messages, and other work-related communications, using a personal mobile device as necessary.
- Monitor market conditions and competitor activity and provide recommendations to improve store operations, sales, and performance.
Qualifications
- Valid driver's license.
- 2-3 years of experience in retail management, multi-unit operations, district management, or a similar leadership role preferred.
- Ability and willingness to travel regularly between assigned locations.
- Ability to lift 25 pounds or more as required.
- Excellent leadership, communication, problem-solving, and decision-making skills.
- Strong organizational skills and ability to manage multiple priorities.
- Proficiency with Microsoft Office, spreadsheets, point-of-sale systems, and retail reporting tools.