Regional LTC Sales & Relationship Specialist

Eventus WholeHealth; Lafayette (IN); On-site; USD 65,000 - 95,000; Full time

Job summary

Eventus WholeHealth in Lafayette, IN seeks a Regional Long-Term Care Sales Support Specialist to assist the Regional Long-Term Care Account Executive in sales activities within post-acute facilities.

You will lead onboarding, coordinate with facility staff and providers, and ensure delivery of our Better Together program, aiming for high customer satisfaction and sustained facility partnerships in the assigned region.

Qualifications

• 3 years of experience in an Account Manager/Customer Service role.
• 5 years of experience in the Post Acute Healthcare industry.
• Extensive experience in the post-acute care market with a preference for facility administration expertise.
• Strong organizational, written, and verbal communication skills, alongside exceptional multitasking abilities.
• High attention to detail and accuracy in handling data and documents.
• Proven ability to collaborate effectively with clinical and non-clinical personnel.
• Track record of successful account retention and revenue growth.
• Proficiency in computer skills including Windows 365 (Word, Excel, PowerPoint, Outlook) and Salesforce.com or similar CRM systems.
• Willingness to travel, with estimated overnight travel at 25%.

Responsibilities

• Lead implementation process for new facilities from business development handoff to go-live.
• Act as the primary point of contact for assigned facilities, implementing the Better Together program.
• Liaise between facilities and Eventus WholeHealth providers/staff, ensuring collaboration and service delivery.
• Conduct quarterly in-person reviews and monthly telephone reviews following the Better Together program format.
• Monitor facility administrators' and staff's engagement and escalate issues using established protocols.
• Inform leadership and providers of changes in facility administration or ownership.
• Maintain databases, CRM systems, and sales tools to ensure data accuracy.

Skills

Account management

Customer service

Organizational skills

Written communication

Verbal communication

Multitasking

Tools

Salesforce.com

Microsoft Office

Job description

Eventus WholeHealth in Lafayette, IN seeks a Regional Long-Term Care Sales Support Specialist to assist the Regional Long-Term Care Account Executive in sales activities within post-acute facilities.

You will lead onboarding, coordinate with facility staff and providers, and ensure delivery of our Better Together program, aiming for high customer satisfaction and sustained facility partnerships in the assigned region.